Uncovering the Results of AI Chatbot Use in the Public Sector: Evidence from US State Governments

Chen, Tzuhao; Gasco-Hernandez, Mila

doi:10.1080/15309576.2024.2389864

Public Performance & Management Review

2024

DOI: 10.1080/15309576.2024.2389864

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Uncovering the Results of AI Chatbot Use in the Public Sector: Evidence from US State Governments

Tzuhao Chen,

Mila Gasco-Hernandez

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Cited by 4 publications

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Uncovering the Results of AI Chatbot Use in the Public Sector: Evidence from US State Governments

Cited by 4 publications

References 58 publications

Promoting Research Utilization Through Social Media: Evidence from U.S. Public Administration and Policy Researchers

Promoting Research Utilization Through Social Media: Evidence from U.S. Public Administration and Policy Researchers

Efficiency or Equity? How Public Values Shape Bureaucrats' Willingness to Use Artificial Intelligence to Reduce Administrative Burdens

Explanations Increase Citizen Trust in Police Algorithmic Recommender Systems: Findings from Two Experimental Tests

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