Under what conditions are observed intercorrelations greater or smaller than true intercorrelations?

Murphy, Kevin R.; Jako, Robert A.

doi:10.1037/0021-9010.74.5.827

Cited by 13 publications

(31 citation statements)

References 10 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…In technical terms, a halo effect is the excess correlation over and above the true correlation of the attributes (Murphy and Jako, 1989). Halo effects in general assimilate the evaluation of different attributes, flatten the overall profile of evaluations and compress the differences between evaluations of different attribute performances (Murphy et al, 1993).…”

Section: Halo Effectsmentioning

confidence: 99%

“…Over the past 80 years, researchers from a variety of disciplines have studied this phenomenon. The majority of this research has been conducted in the context of social psychology, for example in interpersonal judgement (Murphy and Jako, 1989;Nisbett and Wilson, 1977) and self-assessment (Lay and Jackson, 1969), and in human resource management such as evaluative judgement in job interviews and performance appraisals (Farh et al, 1991).…”

Section: Theoretical Background On the Causes Of Halomentioning

confidence: 99%

See 1 more Smart Citation

Improving the measurement of customer satisfaction: a test of three methods to reduce halo

Wirtz

2001

Managing Service Quality: An International Journal

View full text Add to dashboard Cite

Many firms measure customer satisfaction on an attribute-by-attribute level. Past research has shown that halo errors can pose a serious threat to the interpretability of such data. Examines three factors that potentially reduce halo, using a combination of an experimental and quasi-experimental research design. Three conclusions were drawn. First, measurement after consumption showed less halo than delayed measurement. Second, relative rating scales contained less halo than standard satisfaction scales. Third, an interaction effect was found between the number of attributes to be evaluated and the rating scale used. The evaluation of many attributes reduced halo in comparison to an evaluation of few attributes when a standard satisfaction rating scale was used. However, when the more complex relative rating scale was used, halo was not reduced when subjects had to evaluate a large number of attributes, perhaps due to the increased complexity of the task.

show abstract

Section: Halo Effectsmentioning

confidence: 99%

Section: Theoretical Background On the Causes Of Halomentioning

confidence: 99%

Improving the measurement of customer satisfaction: a test of three methods to reduce halo

Wirtz

2001

Managing Service Quality: An International Journal

View full text Add to dashboard Cite

show abstract

“…Apart from consumer choice, halo effects have been observed in a number of other contexts in social psychology (e.g. Judd et al, 1991;Lay and Jackson, 1969;Murphy and Jako, 1989;Nisbett and Wilson, 1977) and human resource management (e.g. Farh et al, 1991;Murphy and Anhalt, 1992).…”

Section: Attribute Level Satisfaction Modelsmentioning

confidence: 99%

“…Farh et al, 1991), interpersonal judgment (e.g. Murphy and Jako, 1989;Nisbett and Wilson, 1977) and selfassessment (Lay and Jackson, 1969). Although it has not been tested yet, it seems reasonable to suggest that halo effects also occur in attribute-specific measures used in consumer satisfaction research, i.e.…”

Section: Propositions On Halo Effects In Consumer Satisfactionmentioning

confidence: 99%

An experimental investigation of halo effects in satisfaction measures of service attributes

Wirtz

Bateson²

1995

International Journal of Service Industry Management

View full text Add to dashboard Cite

Many service firms measure satisfaction or quality on an attribute level. Halo effects between attributes have been shown to exist in many contexts mainly in social psychology and human resource management. In marketing, halo effects have been examined nearly exclusively in consumer decision making. Examines for the first time the existence of halo effects in consumer satisfaction. Employs a true experimental design. Expectations and performance of a single service attribute were manipulated and all other attribute levels were held constant. Finds the existence of strong halo effects which could have led to wrong conclusions and managerial actions in an applied context.

show abstract

“…Jacobs and Kozlowski (1985) said that the halo effect is considered common and can be found everywhere, especially in performance evaluation. Halo effect is also considered as an assessor"s inability to discriminate specific attributes possessed by individuals assessed (Murphy and Jako 1989). The same thing is also expressed by Bernardin and Beatty (1984) that the majority cause of the halo effect is the overall impression of an evaluator (rater) to individuals assessed (ratée) so they ignore the specific attribute assessment.…”

Section: Theoretical Framework and Hypo-theses Halo Effectmentioning

confidence: 91%

Halo Effect in Subjective Performance Evaluation Bias

Yustina

Gudono

2017

JEBAV

View full text Add to dashboard Cite

show abstract

Under what conditions are observed intercorrelations greater or smaller than true intercorrelations?

Cited by 13 publications

References 10 publications

Improving the measurement of customer satisfaction: a test of three methods to reduce halo

Improving the measurement of customer satisfaction: a test of three methods to reduce halo

An experimental investigation of halo effects in satisfaction measures of service attributes

Halo Effect in Subjective Performance Evaluation Bias

Contact Info

Product

Resources

About