“…The implementation of AI/ML in various contexts has proven to be beneficial in many ways including increasing productivity (Sharma et al, 2020), improving accuracy and performance in certain types of tasks (e.g., facial recognition; Medeiros et al, 2021), and providing the capability of completing tasks that humans perform poorly or can't perform at all (e.g., text mining from big data, language translation, etc. ; Suman et al, 2020). However, many of these systems have historically lacked transparency in their decision-making process, which has limited the user's acceptance and willingness to trust and use them (Miller, 2019).…”