Understanding and measuring the work‐related quality of life among those working in adult social care: A scoping review

Šilarova, Barbora; Brookes, Nadia; Palmer, Sinead; Towers, Ann‐Marie; Hussein, Shereen

doi:10.1111/hsc.13718

Cited by 16 publications

(15 citation statements)

References 147 publications

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“…Drivers of OER under various contexts have remained a key research area for the last few years (Symitsi et al ., 2021). Researchers have used a variety of latent constructs, such as employee well-being (Silarova et al ., 2022), job satisfaction (Van Vu et al ., 2022), etc., to explain employee experience. In most cases, these studies have used survey-based methods for data collection using the Likert scale.…”

Section: Literature Reviewmentioning

confidence: 99%

Decoding employee experiences during pandemic through online employee reviews: insights to organizations

Joshi

Sekar

Das

2023

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PurposeThe purpose of this paper is to unearth various dimensions of employee experience (EX) and explore how pandemic impacted various EX factors using online employee reviews. The authors identify employee-discussed EX-factors and quantify the associated sentiments and importance.Design/methodology/approachThis paper employs Latent Dirichlet Allocation on the online employee reviews to identify the key EX-factors. The authors probe sentiments and importance associated with key EX-factors using sentiment analysis, importance analysis, regression analysis and dominance analysis.FindingsThe result of topic modeling identifies 20 EX-factors that shape overall EX. While skill development plays a major role in shaping overall EX, employees perceived Salary and Growth as the most important EX-factor and expressed negative sentiments during the pandemic. Employee sentiments significantly influence overall EX.Practical implicationsWhen employees have extensive change experience, managers should consider various facets of EX to manage the smooth change and deliver a better EX. This research offers key EX-factors to be considered by managers while dealing with employees. Online employee reviews websites are recommended to include the identified key EX-factors to comprehend the holistic EX.Originality/valueThis study contributes to the growing literature on the employee experience as a concept by identifying various EX-factors. The authors expand the extant EX scales by identifying an inclusive and updated set of EX-factors.

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Section: Literature Reviewmentioning

confidence: 99%

Decoding employee experiences during pandemic through online employee reviews: insights to organizations

Joshi

Sekar

Das

2023

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“…The scoping review [ 37 ] indicated an absence of agreement on a definition and measurement of CWRQoL in adult social care. As a result, there is limited evidence on how to improve CWRQoL among people working in adult social care.…”

Section: Resultsmentioning

confidence: 99%

“…For example, supervisor and manager support could be measured by (or a modified version of) the Organizational Stress Questionnaire (VOS-D) [ 41 ] and measuring tasks could start by adopting the Task and Job Analysis Tool [ 42 ], which was further developed for the LTC sector [ 38 ]. The findings of the scoping review identified different existing scales that have been used previously in the literature to measure various domains [ 37 ].…”

Section: Discussionmentioning

confidence: 99%

“…Financial wellbeing, including how well care workers can manage their finance. has been gaining considerable conceptual recognition [ 46 ] but not measured coherently in exiting WRQoL among LTC workers [ 37 ]. This study identifies that financial wellbeing includes, but is not limited to, pay, benefits, job (in)security, needing to work in several settings due to low wages and having enough regular income to meet one’s needs.…”

Section: Discussionmentioning

confidence: 99%

“…Six studies were conducted in the UK or England, three in Australia, two in Israel, one in each of South Africa, Taiwan and Japan. The participants and context varied across studies representing the diversity and complexity of professions and adult social and community health care settings [ 37 ].…”

Section: Methodsmentioning

confidence: 99%

See 2 more Smart Citations

Developing a Scale of Care Work-Related Quality of Life (CWRQoL) for Long-Term Care Workers in England

Hussein

Towers

Palmer

et al. 2022

IJERPH

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Background: Long-term care (LTC) workers are subjected to structural and inherent difficult conditions that are likely to impact their quality of life at work; however, no agreed scale measures it. This study aims to develop a scale to measure the work-related quality of life among LTC workers in England (CWRQoL). The study establishes the domains/sub-domains of CWRQoL, investigates the tool’s utility and collates information on existing supporting strategies for CWRQoL. Methods: We adopt a mixed-methods approach employing inductive/deductive processes at three stages: (1) a scoping review of the literature; (2) interviews and focus groups with frontline LTC workers, managers and LTC stakeholders; and (3) a content validity consensus survey. Results: CWRQoL is composed of seven domains (and 23 sub-domains). Additional domains to those in the literature include financial wellbeing, sufficient time for building relations, managing grief and emotions associated with client death and end of life care. Stakeholders identified several benefits and challenges related to the CWRQoL tool’s utility. COVID-19 significantly impacted LTC workers’ mental wellbeing and spillover between work and home. Conclusions: The study highlighted the complex nature of CWRQoL and provided a solid ground for developing and validating a CWRQoL scale.

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Experiences in Working at Residential Care Home for the Elderly: Voices from Health Care Workers

Yau,

Lee,

et al. 2023

Gaps and Actions in Health Improvement From Hong Kong and Beyond

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Understanding and measuring the work‐related quality of life among those working in adult social care: A scoping review

Cited by 16 publications

References 147 publications

Decoding employee experiences during pandemic through online employee reviews: insights to organizations

Decoding employee experiences during pandemic through online employee reviews: insights to organizations

Developing a Scale of Care Work-Related Quality of Life (CWRQoL) for Long-Term Care Workers in England

Experiences in Working at Residential Care Home for the Elderly: Voices from Health Care Workers

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