Understanding Consumer Acceptance of M-Wallet Apps

Thanigan, Jayanthi; Reddy, Srinivasa; Sethuraman, Priya; Rajesh, J. Irudhaya

doi:10.4018/jeco.2021010104

Cited by 5 publications

(2 citation statements)

References 79 publications

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“…Consumers' perceived consumption values play crucial role in shaping consumer behavioural intention (Shankar and Jain, 2021). Hence, in prior literature, several studies determined the positive effects of consumption values on consumer behavioural intention in several contexts (Mohd-Any et al, 2014 ;Mäntymäki and Salo, 2015;Carlson et al, 2015;Dhir et al, 2018;Kaur et al, 2018;Jang et al, 2019;Talwar et al, 2020;Shankar and Jain, 2021;Zeba et al, 2020;Thanigan et al, 2021). Different types of consumption values namely, functional value, emotional value, social value, conditional value, and epistemic value plays crucial role in framing consumer behavioural intention (Sheth, 1991;Talwar et al, 2020).…”

Section: Impact Of Perceived Consumption Values On Adoption Intentionmentioning

confidence: 99%

Impact of Interactivity on Bookkeeping Application Adoption Intention in the New Normal

Kumari

2022

Journal of Electronic Commerce in Organizations

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The study aims to examine the effects of interactivity on users’ adoption intention via perceived consumption values in the bookkeeping application context after post-pandemic. The study also investigates the moderating effect of users’ involvement on the association between interactivity and perceived values. Data were collected using online survey from 276 SMEs in India. The results indicated that application interactivity enhances users’ perceived consumption values (functional, emotional, social, conditional, and epistemic), in turn adoption intention. Moreover, users’ involvement positively moderates that association between application interactivity and consumption values. The findings of the study suggest bookkeeping application service providers that which specific interactivity features they should emphasize for enhancing users’ adoption intention. The study enriches interactivity, consumption values, and users’ behavioural intention literature.

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Section: Impact Of Perceived Consumption Values On Adoption Intentionmentioning

confidence: 99%

Impact of Interactivity on Bookkeeping Application Adoption Intention in the New Normal

Kumari

2022

Journal of Electronic Commerce in Organizations

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“…The theory of planned behavior (TPB) model was used to measure the behavioral intention to use the mobile wallet of Generation Z for in-store and online transactions [89]. Thanigan et al [90] extended the UTAUT model via perceived value, perceived credibility, and technology anxiety factors. The authors compared the extended model to the original UTAUT model.…”

Section: Drivers and Barriersmentioning

confidence: 99%

How Do Mobile Wallets Improve Sustainability in Payment Services? A Comprehensive Literature Review

et al. 2022

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Easy access to the Internet, smartphones, and mobile-based banking change customer shopping intentions. As a crucial component of financial technology (Fintech), mobile wallets enable customers to shop via smartphones. Mobile wallets present a cashless transactional method, cost-efficient services, and traceable options that improve sustainability in payment services. Over the last decade, mobile wallet services have evolved and attracted considerable attention from customers and companies. Due to the need for a comprehensive mobile wallet literature survey, this article aims at filling this research gap by covering articles published between 2012 and 2022 over the Scopus, Web of Science, and Science Direct databases. A clear filtering policy was conducted to observe the related article topics. Thus, 128 articles that met the inclusion and exclusion criteria were analyzed. Moreover, the articles were initially classified into three main groups, which was performed via scanning and categorizing all studies in the last ten years from different databases. In addition, the literature was systematically reviewed, providing a better understanding of mobile wallets and contributing to the literature by researching how this service can be improved for payment services with a focus on sustainability. The conducted literature review revealed that mobile wallets could be promoted in terms of environmental traceability, customer lifetime value, and security.

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Steering decisions: Exploring the impact of perceived value and perceived risk on consumer intentions for adopting driverless cars in China

Zhu,

Jiao

2025

Transportation Research Part F: Traffic Psychology and Behaviou

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Understanding Consumer Acceptance of M-Wallet Apps

Cited by 5 publications

References 79 publications

Impact of Interactivity on Bookkeeping Application Adoption Intention in the New Normal

Impact of Interactivity on Bookkeeping Application Adoption Intention in the New Normal

How Do Mobile Wallets Improve Sustainability in Payment Services? A Comprehensive Literature Review

Steering decisions: Exploring the impact of perceived value and perceived risk on consumer intentions for adopting driverless cars in China

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