Understanding customers' adoption of express delivery service for last-mile delivery in the UK

Zhong, Shuya; Lomas, Carl; Worth, Tracey

doi:10.1080/13675567.2021.1914563

Cited by 13 publications

(7 citation statements)

References 46 publications

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“…Of the UTAUT predictors, performance expectancy (H3) was the most significant factor for the subjects studied. The current findings correspond to those obtained in different studies on LMD, which have illustrated how performance expectancy significantly impacts the intention to utilise various LMD-related technologies [18,19]. This shows that Malaysian consumers' intention to adopt parcel locker services was strongly founded on factors highlighting functional advantages (performance expectancy).…”

Section: Discussionsupporting

confidence: 88%

“…Limited research has explored how performance expectancy might mediate between effort expectancy and social influence in parcel lockers utilisation intention. Based on the previous literature, consistent correlations have been exhibited between EE and PE [24,25], SI and PE [25], and PE and intention [18]. Therefore, this study predicted that PE would play the mediator role in 1) linking EE to the intention to adopt parcel lockers and 2) between SI and parcel lockers adoption intention.…”

Section: Mediating Effect Of Performance Expectancysupporting

confidence: 72%

“…In the present study, performance expectancy (PE) was measured by how much easier people thought sending and receiving packages would be if they used a parcel locker. In earlier LMD studies, PE was also crucial in determining the intention to select autonomous delivery vehicle services [17], express delivery service [18], and green…”

Section: Performance Expectancymentioning

confidence: 99%

See 2 more Smart Citations

Do I need to use it? Factors influencing the intention to adopt automated parcel lockers as last-mile delivery services

Yusoff,

Mohamad,

Tamyez

et al. 2023

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Researchers have been intrigued by parcel lockers for last-mile delivery services, prompting them to investigate the matter more. This study examines factors affecting consumers’ intention to use parcel lockers through the Unified Theory of Acceptance and the Use of Technology (UTAUT). This study proposed the mediating role of performance expectancy in the relationship between social influence and effort expectancy with the intention of adopting parcel locker services. An online structured questionnaire was employed and managed to collect data from 444 respondents. The non-probability purposive sampling technique was chosen as the sampling technique, while the SmartPLS version 4.0 analysed research data. The data found that performance expectancy and compatibility over consumers' intention strongly exerted the intention to use parcel lockers. For the mediator factor, the analysis uncovered evidence that performance expectancy can effectively mediate the relationship between social influence, effort expectancy, and intention to adopt parcel lockers. The research demonstrated the significance of the UTAUT model in pinpointing the reason for the parcel locker's adoption intention in Malaysia. The research findings could provide meaningful information to logistics businesses, courier companies, and relevant government bodies to design and implement strategies to enhance the acceptance and usage of parcel lockers as the last delivery option compared to home delivery.

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Section: Discussionsupporting

confidence: 88%

Section: Mediating Effect Of Performance Expectancysupporting

confidence: 72%

Section: Performance Expectancymentioning

confidence: 99%

See 1 more Smart Citation

Do I need to use it? Factors influencing the intention to adopt automated parcel lockers as last-mile delivery services

Yusoff,

Mohamad,

Tamyez

et al. 2023

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“…Considering that the payment of zakat for Muslims, whether male or female, is obligatory if it has reached the minimum required asset limit ( nishab ). In other words, easy or difficult use of an application is not a priority because the most important thing for individuals is to be able to feel the benefits (performance expectancy) of paying zakat through online digital platforms (Bin-Nashwan, 2022; Zhong et al , 2021). In addition, another reason that supports this finding is that nowadays people are very familiar with operating and transacting using smartphones (Alam et al , 2020).…”

Section: Discussionmentioning

confidence: 99%

Does financial technology improve intention to pay zakat during national economic recovery? A multi-group analysis

Mutmainah,

Berakon,

Yusfiarto

2024

JIMA

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Purpose Zakat has succeeded in becoming one of the safety nets for welfare during the crisis. As a result, continuous improvement is a necessity, especially through strengthening technology adaptation. This study aims to explore the factors determining Muslim behavior on their intention to pay zakat by taking into consideration the adoption of digital technology using the modified Unified Theory of Acceptance and Use of Technology (UTAUT). Design/methodology/approach The data collected were 265 respondents who live in urban and suburban areas. They were processed using the partial least square structural equation modeling (PLS-SEM) design. Furthermore, the multigroup analysis (MGA) was conducted to capture the difference results between urban and suburban. Findings The findings show that performance expectancy, social influence, facilitating conditions, perceived security and privacy and zakat literacy significantly increase the intention of Muzakki to adopt financial technology. Perceived security and privacy has succeeded in being an important predictor of digital payment adoption for Muzakki. This paper provides a specific description of the adoption of Muzakki living in urban and suburban areas by using MGA. The research findings illustrate that there is a different urgency between the related variables. Suburban communities have more significant results regarding the research model used. Research limitations/implications This research provides new component variables that can drive individuals’ intentions to use digital services to pay zakat online by using the redesigned UTAUT model. Further research can explore more variables related to zakat digitalization, such as social media interaction, by conducting in-depth interviews with stakeholders to improve zakat performance in this digital era. Practical implications The result of this research recommends that zakat institutions enhance their zakat literacy and education among the Muslim population to improve zakat performance. The government should pay attention to the digital ecosystem to attract the community to use a digital platform. Originality/value This research modified the UTAUT model by integrating several other important constructs to produce more comprehensive findings in investigating the factors that can influence an individual's intention to pay zakat through an online digital platform. This study also examined the indirect effect to obtain significant results by positioning perceived security and privacy as an intervening variable. The implementation of the MGA was conducted to divide research respondents into two categories (urban and suburban) and compare the test results.

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“…Obtaining bonus and gaining recognition are important motivations for users' crowdsourcing participation, so benefits perception and legitimacy perception have an important impact on crowdsourcing participation behavior. In addition, psychological and behavioral science holds that emotion, attitude and behavior are based on an individual's subjective perception of objective facts (Zhong et al, 2021). Cognitive factors receive wide attention in the research of the influencing factors of user adoption and technology acceptance, mainly including perceived usefulness, perceived benefits (Susanty et al, 2020) and so on.…”

Section: User Perception and Participation Intentionmentioning

confidence: 99%

Impact of government support on users' participation in emerging green crowdsourcing logistics model: evidence from digital freight platform in China

Xiao

et al. 2022

JEIM

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PurposeDigital freight platform is an innovation practice of green concept, sharing economy and crowdsourcing concept in China's logistics field. It has many advantages, such as improving the utilization rate of logistics resources, reducing carbon emissions, etc., so it has been highly regarded by the government. This paper systematically studies what types of government supports are available and explores the influence mechanism of these government supports on users' participation intention in digital freight platform.Design/methodology/approachIn total 191 valid questionnaires were collected through a questionnaire survey in China. Then SmartPLS is used to analyze the collected data.FindingsThe empirical results show that user subsidies, standardization of tax administration and financial resource support have a significant impact on actual carriers' participation intention in digital freight platform. The impact of standardization of tax administration on actual carriers' participation intention is the most substantial, followed by that of financial resource support, while the user subsidies exert a minimum impact. Moreover, the impact of standardization of tax administration and user subsidies on legitimacy perception is related to enterprise scale.Originality/valueThis study enriches the field of crowdsourcing logistics research and provides referential suggestions for the formulation and implementation of government supports to promote the sustainable development of green crowdsourcing logistics platforms represented by digital freight platform. In addition, in the growth process of new models with strong social benefits, the government can promote its development through a variety of policy tools to improve the accuracy of government policies.

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Understanding customers' adoption of express delivery service for last-mile delivery in the UK

Cited by 13 publications

References 46 publications

Do I need to use it? Factors influencing the intention to adopt automated parcel lockers as last-mile delivery services

Do I need to use it? Factors influencing the intention to adopt automated parcel lockers as last-mile delivery services

Does financial technology improve intention to pay zakat during national economic recovery? A multi-group analysis

Impact of government support on users' participation in emerging green crowdsourcing logistics model: evidence from digital freight platform in China

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