Understanding ERP system adoption from the user's perspective

Chang, Man Kit; Cheung, Waiman; Cheng, Chun Hung; Yeung, Jeff Hoi Yan

doi:10.1016/j.ijpe.2007.08.011

Cited by 163 publications

(130 citation statements)

References 40 publications

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“…The adoption process of a system could have a number of different stages, which people use to ensure that the system is fully part of the organizational environment [13]- [15]. These adoptions of new technologies, according to the technology acceptance model can be significantly important for organizations as they ensure that the user of the system is able to take up the use of the system in an efficient and effective manner, leading to organizational benefits of the system [14], [7], [16].…”

Section: Technology Acceptance Modelmentioning

confidence: 99%

“…One particular aspect of the adoption of technology in general, and the adoption of ERP in particular is the way in which the users have been able to adopt new technologies [35], [14], [7], [8]. The benefits that the user perceives from a particular system have, according to a number of studies been associated with the training that they receive and the level of education of the user [36], [37].…”

Section: A User Training and Education's Influence On Perceived Benementioning

confidence: 99%

“…The perceived benefits for the user have also been investigated by the literature [14], [15], [3]. The user satisfaction has been used traditionally as one of the key benchmark for the increased benefits for the users of the ERP systems [8], [9], [3].…”

Section: Benefits For User and Financial Performancementioning

confidence: 99%

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Factors for the Acceptance of Enterprise Resource Planning (ERP) Systems and Financial Performance

Bazhair¹,

Sandhu²

2015

JOEBM

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Abstract-The purpose of this research paper to present the synthesized theoretical and empirical literature to help in the development of propositions and suggestions of a research agenda on the acceptance of ERP systems and their link with financial performance, the paper develops the technology acceptance model (TAM) to synthesize relevant literature and to develop proposition for future research agendas. The proposition and the research agenda will provide an adequate explanation of the acceptance of ERP systems, and their possible association with financial performance of organizations. The literature does provide a canon of acceptance of ERP systems in relation to financial performance. This research provides a positive association between the acceptance of ERP systems and financial performance. Also, the use of TAM theory provides further insight into identifying the acceptance factors of ERP.

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Section: Technology Acceptance Modelmentioning

confidence: 99%

Section: A User Training and Education's Influence On Perceived Benementioning

confidence: 99%

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Factors for the Acceptance of Enterprise Resource Planning (ERP) Systems and Financial Performance

Bazhair¹,

Sandhu²

2015

JOEBM

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“…End-Users Previous research has shown that no IT-based innovation can be successfully implemented without employee participation [60]. he attitude of end-users toward the ERP system has an impact on implementation success [61].…”

Section: Dmentioning

confidence: 99%

Antecedents and outcomes of ERP implementation success

Chatzoglou¹,

Chatzoudes²,

Apostolopoulou³

2016

Annals of Computer Science and Information Systems

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Abstract-Enterprise Resource Planning (ERP) systems have established a reputation in the world of business as indispensables tools that integrate all departments and functions across a company into a single computer system. However, implementing an ERP system does not always result in enhanced organizational performance. In order to ensure successful implementation, companies should study the critical factors having an impact on the whole procedure. In this context, the present study proceeds in developing and testing an original conceptual framework (research model), which explores the factors having an impact on ERP implementation success (internal environment, technology-related issues, implementation team, end-users), as well as the impact of the implementation itself on organisational performance. The proposed conceptual framework was tested, using a newlydeveloped structured questionnaire, in a sample of 204 Greek companies that have already implemented an ERP system. Enterprise Resource Planning (ERP) systems are software systems which can be customized to integrate the business processes of a company, in such a way, that they are visible and accessible by the management in real-time [4]. An ERP system, designed to serve the modern sophisticated management, enables its users to coordinate key business practices across functions more efficiently, collect corporate data more holistically and offer optimal control over the operations of the organisation [5].When an ERP system is successfully implemented, it promises to manage and integrate all business processes and functions within an organization [6] [7]. The integration, brought by ERP implementation, helps organizations to increase This work was not supported by any organization. and improve their overall market position, in order to gain competitiveness in a rapidly changing business environment [ 8 ] . I t a l s o h e l p s d i f f e r e n t d i v i s i o n s s h a r e d a t a a n d knowledge, reduce costs and improve management of business processes [9] [10].Due to the potential benefits of ERP systems, most of the organizations invested both time and money in their implementation [11]. However, ERPs have a reputation of costing a lot of money and providing limited results [10]. Some of the causes, cited in the relevant literature, for failed ERP projects include: poor project management planning, lack of business management support, unexpected return on investments, insufficient education and training, and, finally, weakness to redesign business processes [12] [23]. Despite that, the literature review analysis that has been conducted, failed to identify any empirical studies adopting a multidimensional approach, incorporating both antecedents and outcomes.The present study aspires to bridge that gap in the relevant literature, developing and testing a threedimensional conceptual framework (research model). More specifically, the first dimension includes the antecedents of ERP successful implementation (internal environment, technology-related issues,...

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“…To make informed decisions an integrated view by management requires that each business unit not only functions efficiently and effectively internally, but also understands how its activities and decisions impacts on the functions of other business units [45]. To support analysis and reporting tasks, the BI application should provide high quality data made accessible through intuitive interface technologies [46].…”

Section: Usability In Business Intelligencementioning

confidence: 99%

Usability Evaluation for Business Intelligence Applications: A User Support Perspective

Jooste¹,

Biljon²,

Mentz³

2014

SACJ

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Business Intelligence (BI) applications provide business information to drive decision support. Usability is one of the factors determining the optimal use and eventual benefit derived from BI applications. The documented need for more BI usability research together with the practical necessity for BI evaluation guidelines in the mining industry provides the rationale for this study. The purpose of the study was to investigate the usability evaluation of BI applications in the context of a coal mining organization. The research is guided by the question: How can existing usability criteria be customized to evaluate the usability of BI applications. The research design included user observation, heuristic evaluation and a survey. Based on observations made during user support on a BI application used at a coal mining organization a log of usability issues was compiled. The usability issues extracted from this log was compared and contrasted with general usability criteria from literature to synthesize an initial set of BI usability evaluation criteria. These criteria were used as the basis for a heuristic evaluation of the BI application used at the coal mining organization. The same BI application was also evaluated using the Software Usability Measurement Inventory (SUMI) standardized questionnaire. The results from the two evaluations were triangulated and then compared with the BI user issues again to contextualize the findings and synthesize a validated and refined set of criteria. The main contribution of the study is the usability evaluation criteria for BI applications presented as guidelines. These guidelines deviate from existing evaluation guidelines in the emphasis on information architecture, learnability and operability.

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Understanding ERP system adoption from the user's perspective

Cited by 163 publications

References 40 publications

Factors for the Acceptance of Enterprise Resource Planning (ERP) Systems and Financial Performance

Factors for the Acceptance of Enterprise Resource Planning (ERP) Systems and Financial Performance

Antecedents and outcomes of ERP implementation success

Usability Evaluation for Business Intelligence Applications: A User Support Perspective

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