Understanding Factors Influencing Employees’ Consumptive and Contributive Use of Enterprise Social Networks

Antecedents and outcomes of enterprise social network usage within UK higher education

“…The greater social influence would result in greater contributive use of the enterprise social network; the coefficient obtained is significant, thus supporting H3a (p < 0.01 and β = 0.179). Besides, the previous study by Chin et al (2019) strongly supported that that Social influence is associated with more contributive use than consumptive use (Chin et al, 2019), plus they mentioned social influence would have a relatively slight impact on consumptive use. However, social influence does not significantly impact the consumptive enterprise social network between academic staff (P > 0.05 and β=.105).…”

“…There is a clear sign of disparities in results when UTAUT has been used in different research settings to study behaviour intention and technology adoption. Chin et al (2019) suggest applying an extended UTAUT model to explore factors influencing consumptive and contributive use in professional service firms. The results revealed that aside from performance expectancy and effort expectancy are the main drivers of members' technology use behaviours, other additional drivers (such as content value and relationship expectancy) also come into play when enterprise social networks are used.…”

“…Specifically, this includes the ease of use, clearness, and familiarity with enterprise social network platforms. Since most workers have used publicly available social media (e.g., Facebook, Twitter and Linked In), this factor has been debated to be less critical as individuals get to know the technology (Bhattacherjee and Barfar, 2011;Mandal and McQueen, 2012;Chin et al, 2019). Perceived ease of use from the Technology Acceptance Model, a concept like effort expectancy in the UTAUT, was the second most common antecedent of behavioural intention but mostly generated non-significant results (Koenig-Lewis et al, 2015; Phonthanukitithaworn et al, 2015).…”

“…We found that relationship expectancy impacts both consumptive and contributive enterprise social network use. However, Chin et al (2019) believed that relationship expectancy is more associated with contributive use due to establishing a positive reputation. However, our results show that consumptive use is a more effective means of relationship engagement than contributive use.…”

“…However, there is a clear sign of disparities in results when UTAUT has been used in different research settings to study behaviour intention and technology adoption. Furthermore, the studies by Wang et al (2014) and Chin et al (2019) modified the original UTAUT to discover the changes in the factors affecting the behavioural intentions among social and silent group users. They found that other factors, such as Content Value and Relationship Expectancy, significantly influence both types of use patterns toward social media tools.…”