Despite the fact that it has been established that contextual factors affect implementation of Information and Communication Technology (ICT) projects, there is a dearth of information on how these were addressed in the implementation of the whitepaper on e-education in schools in previously disadvantaged areas in South Africa. This interpretive study, guided by contextual interaction theory, examines the impact of contextual factors in the implementation of ICT in schools in previously disadvantaged areas. The findings show that the implementation context and the history of the implementers and other issues that are in no way related to the implementation process affect the implementation process and outcomes. The results of this study offer those who carry out ICT in education implementation projects in disadvantaged areas in South Africa and similar contexts elsewhere insights into the Information Systems implementation dynamics.
Key Words: ICT Implementation; Impact of Contextual Factors on Implementation; EGovernment Strategy; Policy Implementation; Education
1RESEARCH PROBLEM Despite the noble intentions and efforts driving implementation of information and communication technology (ICT) in education, the integration of ICT's into teaching and learning has been wrought with challenges (Ford and Botha, 2010). Researchers have evaluated the adoption of ICT's in education from different dimensions such as community informatics, digital divide, adoption barriers and self-efficacy issues. Studies show that there are problems realising the associated benefits of the ICT investments, inadequate ICT resources, limited access to the Internet, technophobia and age related adoption issues as older teachers have been found to struggle to adapt to using ICT for teaching and learning; shortage of skilled teachers to teach ICT subjects and security issues. Social status of the potential users of ICT's has also been found to have a bearing on computer use and experience. It has also been established that there are issues with the high costs of acquiring and setting up ICT-based Management Information Systems (Wilson-Strydom and Thomson, 2005;Ford and Botha, 2010;Hodgkinson-Williams et al., 2007; Ng'ambi and Brown, 2004; Tas and Tatnal, 2010). Studies that have looked at the implementation process of the whitepaper have established that the implementation process is besieged with "dispersed and uncoordinated" implementation programmes and projects (Ford and Botha, 2010 p.1). These findings are not surprising as literature shows that planning and management of ICT projects is poorly done in developing countries (Galliers et al. 1998;Heeks, 2002).Predominantly, existing studies have not focused on how the implementation process and context could have affected the implementation outcomes. The studies evaluate the successes and challenges faced by teachers in using ICT for teaching and learning. Whilst evaluation of ICT projects is problematic and subjective, research has shown that evaluation studies ought to investi...