Understanding impact of business intelligence to organizational performance using cluster analysis: does culture matter?

Bach, Mirjana Pejić; Jaklič, Jurij; Glavan, Ljubica Milanović

doi:10.12821/ijispm060304

Cited by 11 publications

(4 citation statements)

References 35 publications

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“…Moreover, Arefin et al (2022) described one of the fundamental characteristics of BI tool as its ability to gather data from a source that is heterogeneous and through the use of advanced analytical methods, the demands of users can be met. BI technology was classified by Bach et al (2018) based on the information delivery method, namely reporting, statistical analysis, ad-hoc analysis and predictive analysis and the Gartner Group brought up the BI concept and defined it as, a set of methodologies and technologies (J2EE, DOTNET, Web Services, XML, data warehouse, OLAP, Data Mining, representation technologies, among others, to enhance the effectiveness of enterprise operations, and support decision-making for competitive advantages. In the current times, BI is no longer a new technology but rather it is considered as an integrated solution for firms that focus on their requirement as a key factor driving technology innovation.…”

Section: Business Intelligencementioning

confidence: 99%

The Role of Business Intelligence Tools in the Decision Making Process and Performance

Maaitah

2023

JISIB

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In the current turbulent business markets, the way companies address and tackle unexpected events is reflective of its success. Different varieties of technological tools have been created to assist in overcoming unpredictable and unexpected events in businesses that cold impact them, and one such tool is the business intelligent. Such systems assist in gathering data concerning business operations and environments transforming information into something that can be easily understood. Major firms have adopted big data analytic systems but this does not hold true for most universities and organizations literature has yet to present the way business intelligence tools affect businesses of different types. Therefore, in this study, the impact of business intelligence tools on the decision-making and performance of public universities in Jordan is investigated.This qualitative study was conducted on 200 members in 10 chosen universities. Based on the interview results, BI tools deployed in the universities assist in facilitating timely decision-making, enhances efficiency of performance and meets client’s needs suitably, leading to employee satisfaction.

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Section: Business Intelligencementioning

confidence: 99%

The Role of Business Intelligence Tools in the Decision Making Process and Performance

Maaitah

2023

JISIB

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“…Information Technologies (IT) and Information Systems (IS) are fundamental for improving organizational performance (Bulchand-Gidumal et al, 2011, Pejić Bach et al, 2018. Organizations need to continuously evolve and adopt new, improved and modern ways of doing things (Ngereja et al, 2021) -IT has become essential to this end and inseparable from IS endeavours (Pearlson et al, 2016).…”

Section: Introductionmentioning

confidence: 99%

A Framework of Information Systems Development Concepts

Urbano

Varajão

2022

Business Systems Research Journal

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Background: Information Systems Development (ISD) is responsible for designing and implementing information systems that support organizational strategy, leveraging business models and processes. Several perspectives on this activity can be found in the literature, addressing – often in an undifferentiated manner – approaches, lifecycles, methodologies, and process models, among others. Objectives: The vast diversity of ideas and concepts surrounding ISD and the multiple underlying views on the subject make it harder for researchers and practitioners to understand the relevant aspects of this important activity. This article aims to systematize and organize ISD’s main concepts to create a coherent perspective. Methods/Approach: We conducted a literature review and thematic analysis of ISD’s main concepts. Results: To contribute to filling the research gap, this article proposes a new framework that addresses the key aspects related to ISD. Conclusions: The framework comprises ISD’s core concepts, such as lifecycles, process models, deployment approaches, and methodologies.

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“…Business Intelligence (BI) is heavily documented in the literature as a tool capable of aiding business progression through better decision-making processes and subsequently firm performance and business value (BV) [1,2]. The contemporary business environment has become dynamic and heavily competitive; therefore, business organisations must make accurate decisions to ensure continuous profitability and sustainability in the long term [3,4].…”

Section: Introductionmentioning

confidence: 99%

“…For the sake of this study, BI is defined as "processes and systems (such as data warehouses, data marts, analytical tools such as reporting tools, ad hoc analytics and OLAP, in-memory analytics, planning, alerts, forecasts, scorecards and data mining) that transform raw data into meaningful and useful information and enable an effective, systematic and purposeful analysis of an organisation and its competitive environment" [2]. The definition acknowledges the relationship between Big Data, Business Analytics, Data warehouses, and Business Intelligence as interrelated aspects in information systems, sometimes interchangeably adopted to mean the same [14].…”

Section: Introductionmentioning

confidence: 99%

Business Intelligence and Business Value in Organisations: A Systematic Literature Review

Paradza

Daramola

2021

Sustainability

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Organisations must derive adequate business value (BV) from Business Intelligence (BI) adoption to retain their profitability and long-term sustainability. Yet, the nuances that define the realisation of BV from BI are still not understood by many organisations that have adopted BI. This paper aims to foster a deeper understanding of the relationship between Business Intelligence (BI) and business value (BV) by focusing on the theories that have been used, the critical factors of BV derivation, the inhibitors of BV, and the different forms of BV. To do this, a systematic literature review (SLR) methodology was adopted. Articles were retrieved from three scholarly databases, namely Google Scholar, Scopus, and Science Direct, based on relevant search strings. Inclusion and exclusion criteria were applied to select ninety-three (93) papers as the primary studies. We found that the most used theoretical frameworks in studies on BI and BV are the Resource-Based View (RBV), Dynamic Capabilities Theory (DCT), Technology-Organisation-Environment (TOE), and Contingency Theory (CON). The most acknowledged critical factors of BV are skilled human capital, BI Infrastructure, data quality, BI application and usage/data culture, BI alignment with organisational goals, and top management support. The most acclaimed inhibitors of BV are data quality and handling, data security and protection, lack of BI Infrastructure, and lack of skilled human resource capital, while customer intelligence is the most acknowledged form of BV. So far, many theories that are relevant to BI and BV, critical factors, inhibitors, and forms of BV were marginally mentioned in the literature, requiring more investigations. The study reveals opportunities for future research that can be explored to gain a deeper understanding of the issues of BV derivation from BI. It also offers useful insights for adopters of BI, BI researchers, and BI practitioners.

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Understanding impact of business intelligence to organizational performance using cluster analysis: does culture matter?

Cited by 11 publications

References 35 publications

The Role of Business Intelligence Tools in the Decision Making Process and Performance

The Role of Business Intelligence Tools in the Decision Making Process and Performance

A Framework of Information Systems Development Concepts

Business Intelligence and Business Value in Organisations: A Systematic Literature Review

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