Understanding post-COVID-19 hierarchy of public transit needs: Exploring relationship between service attributes, satisfaction, and loyalty

Hsieh, Hsu-Sheng

doi:10.1016/j.jth.2023.101656

Cited by 9 publications

(2 citation statements)

References 39 publications

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“…Given the risks of unsafe road transport in terms of motion discomfort, the findings revealed that passengers travelling by minibuses felt ill. These findings were consistent with those of previous studies that addressed precarious road transport-related health problems only from the perspective of road nature [ 22 , 23 , 28 , 29 ]. Even if the studies did not classify and treat them as medical concerns in terms of illness or disorders from a medicalization standpoint.…”

Section: Resultssupporting

confidence: 93%

Feeling unwell of passenger travel by small vehicles and associated risk factors in the North Shewa Zone, Oromiya, Ethiopia

Tadese,

Nesibu,

Sitotaw

2024

BMC Public Health

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The current study investigated how and why sociocultural structures, situational conditions, and personal behavioural factors cause passengers to feel ill when travelling by minibuses, drawing on ideas from the social construction theory of illness. A significant objective was to investigate associated risk variables that influence passengers’ feelings of illness related to the social environment, addressing their beliefs, meanings, practices, and behaviours. A survey method was used to obtain data from 384 passengers for the study. The results of logistic regression indicated that feeling ill when travelling by minibuses differed from passenger to passenger; then, they had their own set of practical and emotional challenges that had no known medical reason. Compared with male and older passengers, female and younger passengers were more likely to feel ill. Furthermore, stress and role-set effects increased passengers’ experiences of feeling ill more than did passengers who had no stress prior to the trip and who had only one role. Additionally, passengers who travelled intermittently, utilized suppression techniques to lessen travel discomfort, and fastened seat belts were less likely to experience symptoms of illness. Passengers who travelled on unsafe roads and used alcohol before travel, on the other hand, were more likely to feel ill than those who travelled on safer roads and did not use alcohol before the trip. The findings suggest that passengers should be aware of predisposing conditions that result in illness, be able to rest before travelling, and use all suppressive methods to reduce or prevent illness while travelling by small buses.

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Section: Resultssupporting

confidence: 93%

Feeling unwell of passenger travel by small vehicles and associated risk factors in the North Shewa Zone, Oromiya, Ethiopia

Tadese,

Nesibu,

Sitotaw

2024

BMC Public Health

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“…The results of hypothesis testing show that service quality directly affects tourist loyalty at Lake Toba. This study's results align with previous studies' results, which both state that service quality has a significant effect on tourist loyalty (Acharya et al, 2023;Hsieh, 2023). The findings' implications are that tourists are unwilling to recommend to other parties to try a holiday to Lake Toba.…”

Section: The Effect Of Service Quality On Tourist Loyaltysupporting

confidence: 87%

Impact of price fairness, service quality, and destination image on tourist loyalty and satisfaction: A case study of Lake Toba, North Sumatra

Marpaung,

Syaifuddin,

Toni

2024

Int. j. adv. appl. sci.

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Tourist loyalty is crucial for enhancing the well-being of local communities in a region. This study aims to investigate how price fairness, service quality, destination image, and tourist facilities directly and indirectly affect tourist loyalty via tourist satisfaction at Lake Toba, North Sumatra. A quantitative method was utilized for this research. The study focused on tourists who visited Lake Toba in 2022, totaling 179,609 individuals. A sample of 280 tourists was selected using an accidental sampling method, where tourists were chosen randomly. The data collection was conducted through questionnaires based on specific indicators for each variable studied. The data was analyzed using the Structural Equation Model (SEM) technique, employing the Partial Least Square (PLS) method. The findings reveal that tourist satisfaction plays a significant role in mediating the impact of price fairness, service quality, destination image, and tourist facilities on loyalty to Lake Toba, both directly and indirectly. The results indicate that price fairness is the most critical factor for tourists when considering returning to Lake Toba. This study suggests that there should be an authority responsible for ensuring price fairness in tourism services and products at Lake Toba to maintain and improve tourist loyalty.

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Assessing COVID-19’s Impact on Passenger Perception of Bus Service Quality

Souassi,

Hnaka

2024

Information Systems Engineering and Management

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Understanding post-COVID-19 hierarchy of public transit needs: Exploring relationship between service attributes, satisfaction, and loyalty

Cited by 9 publications

References 39 publications

Feeling unwell of passenger travel by small vehicles and associated risk factors in the North Shewa Zone, Oromiya, Ethiopia

Feeling unwell of passenger travel by small vehicles and associated risk factors in the North Shewa Zone, Oromiya, Ethiopia

Impact of price fairness, service quality, and destination image on tourist loyalty and satisfaction: A case study of Lake Toba, North Sumatra

Assessing COVID-19’s Impact on Passenger Perception of Bus Service Quality

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