Understanding public transit use behavior: integration of the theory of planned behavior and the customer satisfaction theory

Fu, Xuemei; Juan, Zhicai

doi:10.1007/s11116-016-9692-8

Cited by 98 publications

(78 citation statements)

References 38 publications

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“…In the last step, past behaviour was added, increasing the variance by a substantial amount (33%). This would then be in agreement with other studies of PT (Fu and Juan 2017;Thøgersen 2006). It also confirms that the use of PT is habitual, although it would be wrong to suggest that it is purely automatic, as attitude and perceived behavioural control added to the explanation of the intention.…”

Section: Discussionsupporting

confidence: 91%

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Views on Public Transport and How Personal Experiences Can Contribute to a More Positive Attitude and Behavioural Change

Forward

2019

Social Sciences

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To reduce car usage, several strategies are needed, one of which focuses on social psychological factors. The aim of this study was to predict and explain bus usage using the theory of planned behaviour and the transtheoretical model of change in a sample of 983 residents. The study also evaluated the effect of providing a group of regular car users (n = 34) with a free travel pass, to be used on busses and trains in the region. A regression analysis showed that the theory of planned behaviour (TPB) explained 26% of the variance in intention to use the bus, increasing to 59% when past behaviour was added. The use of the free travel pass resulted in a more positive attitude towards bus usage, with a large number having either changed or having started to change their behaviour. When the same people were contacted three months later, 50% still used public transport. The conclusion is that negative attitudes and travel habits can be altered by experience. Although, a reduction of car use can only be achieved if several measures are implemented that make car driving less attractive and sustainable modes of transport more attractive.

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Section: Discussionsupporting

confidence: 91%

“…The ability of the TPB to predict intention, including travel behaviour, has been tested in a great number of studies Donald et al 2014;Eriksson and Forward 2011;Forward 2004;Fu and Juan 2017;Heath and Gifford 2002).…”

Section: The Prediction Of Intentionmentioning

confidence: 99%

Views on Public Transport and How Personal Experiences Can Contribute to a More Positive Attitude and Behavioural Change

Forward

2019

Social Sciences

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“…= 3.51). Regarding the use of habit and intention simultaneously in this study, it should be noted that both measures were determined by previous studies to be important in shaping individual behavior [70,71,72], and these studies considered habit and intention concurrently. The intention to use public transport, as mentioned above, was measured by respondents’ answers to two items.…”

Section: Methodsmentioning

confidence: 99%

The Role of Personality Traits through Habit and Intention on Determining Future Preferences of Public Transport Use

Yazdanpanah

Hosseinlou

2017

Behavioral Sciences

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A complex set of factors may affect transportation mode choice. While earlier studies have often considered objective factors in determining preferences of public transport use as a sustainable transportation, subjective factors such as personality traits are underexplored. Therefore, this study aimed to investigate the influence of personality traits on the number of future public transport use. Additionally, “car habit” and “intention toward using public modes” were considered to be important. For this purpose, a case study from departure passengers at Imam Khomeini International Airport (IKIA, Tehran, Iran) was conducted between January and February 2015 at IKIA. Results of structural equation modeling (SEM) shows that only neuroticism and extraversion personality traits were significant in determining future public transportation mode choice. However, the model indicates that these traits indirectly influence intention and car habit. Neuroticism was found to have a total effect of −0.022 on future public transport use, which represents a negative association with public transport use, while extraversion positively influenced future public transport use with a total effect of 0.031. Moreover, the results found interestingly that car access had a better fit to the data than the number of cars in household (NCH); both had significant positive effect on car habit, but only car access had a significant influence on intention. Furthermore, the effect of socio-demographic variables such as age, gender, educational level, income level, and body mass index (BMI) were determined to be significant in identifying choice of future transport mode to airports, which is explained in the discussion section of this paper.

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“…In a comprehensive model, only the influence of service quality, perceived value, satisfaction and other variables influencing the intentions of bus passengers are taken into consideration; the interactions between psychological variables are ignored [2], reducing the prediction effect. Some studies have made valuable attempts to combine customer satisfaction theory with TPB [4]; these focus on the psychological process of mode transformation and do not pay particular attention to behaviour accompanied by a pro-environment attitude. Therefore, one of the gaps in the existing research that is filled by this paper is the expansion of TPB based on customer satisfaction theory, and the determination of the structure of the relationship between PET behaviour and its influencing factors in a specific research context.…”

Section: Expansion and Application Of The Theory Of Planned Behaviourmentioning

confidence: 99%

“…Many governments have attempted to mitigate the trend of travelling by private cars through methods such as limiting travel and the purchase of cars, but to no avail. When it comes to the traveller's final decision on traffic behaviour, such as choosing to give up carbon-intensive modes of travel and use more environmentally friendly PT, there are many factors that make a difference, and the quality of the PT service and personal psychological factors are especially important [4].…”

Section: Introductionmentioning

confidence: 99%

Expanding the Theory of Planned Behaviour to Reveal Urban Residents’ Pro-Environment Travel Behaviour

et al. 2019

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Exploring the mechanism that influences the choice of urban public travel mode is an important policy research topic that can promote urban residents’ pro-environment travel (PET) behaviour and relieve the pressure on urban traffic and environmental problems. By expanding the theory of planned behaviour by considering the effects of the quality of public transport service and individual behaviour, this paper establishes a mixed PET behaviour model. Grounded theory is used to analyse data obtained from in-depth interviews, with the aim of determining the relationships among different attributes of the quality of public transport service and PET. An empirical examination in the form of a questionnaire was conducted in Changsha, China, to obtain the intensity and mechanism of various factors influencing pro-environment behaviour decision-making. The results reveal three new pieces of information. First, the influence of many psychological variables (except subjective norms) is consistent with the prediction results of the theory of planned behaviour (TPB), and the predictions of the model are accurate. More specifically, intention (0.535) and habit (0.354) are key factors in PET behaviour, while attitude (0.527) has the most significant effect on intention towards PET behaviour. Second, the perceived service quality of public transport has a direct and significant impact on intention towards PET behaviour. Satisfaction with public transport service quality exerts a mediating effect on perceived service quality and PET behaviour. More specifically, operation and management (0.808) and vehicle environment (0.809) have the most important influence on intention towards PET behaviour. Last but not least, the extent of the influence of PET behaviour varies based on travellers’ demographic characteristics. The driving age, income and ownership of private cars show the greatest impact. The perceived service quality of public transport and travellers’ social and economic characteristics all play roles in the psychology of travel decisions, and are associated with PET behaviour on several distinct levels. From the perspectives of passenger psychology, public transport service quality and personal attributes of passengers, this paper provides a scientific basis for decision-making in transportation systems and the formulation of traffic intervention strategies to promote voluntary public reductions in carbon-intensive travel behaviour.

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Understanding public transit use behavior: integration of the theory of planned behavior and the customer satisfaction theory

Cited by 98 publications

References 38 publications

Views on Public Transport and How Personal Experiences Can Contribute to a More Positive Attitude and Behavioural Change

Views on Public Transport and How Personal Experiences Can Contribute to a More Positive Attitude and Behavioural Change

The Role of Personality Traits through Habit and Intention on Determining Future Preferences of Public Transport Use

Expanding the Theory of Planned Behaviour to Reveal Urban Residents’ Pro-Environment Travel Behaviour

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