Understanding social interactions in complex work: a video ethnography

Social and personal normative influences on healthcare professionals to use information technology: towards a more robust social ergonomics

“…2003, p.83) and urges the understanding of “the way in which we come to understand other people, and the way that others, and our relationships with them, may affect how we act” (p.86). More recently, Farrington-Darby and Wilson (2009) contend that there is growing acknowledgement of “the social” within HFE.…”

“…Nevertheless, explicit social theory building and testing activities are largely missing in HFE, perhaps because social factors are merely treated as part of the context (e.g., Maguire 2001)—or, worse, as nuisance factors to be controlled—rather than as focal constructs (Farrington-Darby and Wilson 2009). This criticism applies in particular to HFE studies of technology design, use, and performance, although there are exceptions such as work in cognitive systems engineering/joint cognitive systems (Hollnagel and Woods 2005, Woods and Hollnagel 2006), human-technology “teamwork” (Dekker and Woods 2002, Klein et al .…”

Normas sociais e regras profissionais no atendimento aos casos de violência doméstica

“…Recentemente, outros autores destacaram que há um crescente reconhecimento do "social" dentro dos fatores humanos (Farrington-Darby & Wilson, 2009). Esses aspectos são importantes para destacar nesta discussão, pois se pretende avaliar as atitudes e práticas dos profissionais da justiça criminal e da saúde, uma vez que esses profissionais estão expostos às mesmas normas sociais que a sociedade em que vivem e precisam lidar com os problemas de outras pessoas diariamente desprovidos de preconceitos e julgamentos pessoais.…”

Is there still a need for CTW?

“…In particular, attention has been placed on ''new'' methods and techniques of relevance for CTW. Therefore, in addition to the ''typical'' focus on joint-cognitive modelling and human reliability Dekker and Hollnagel 2004;Healey and Benn 2009;Cacciabue 2010), special attention has been dedicated to theories and methods associated to Cognitive Work Analysis (Turner and Turner 2001;Miller et al 2006;Xiao andSanderson 2013), Ethnography (Farrington-Darby andWilson 2009) and Resilience Engineering (Woods and Cook 2002;Re and Macchi 2010;Nemeth et al 2011;Nemeth 2012;Hollnagel 2012).…”