Understanding the continued use of intra-organizational blogs: An adaptive habituation model

Luo, Nianlong; Guo, Xunhua; Zhang, Jin; Chen, Guoqing; Zhang, Nan

doi:10.1016/j.chb.2015.03.070

Cited by 19 publications

(9 citation statements)

References 61 publications

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“…Discussion 5.1 Key findings First, the results showed that private social media used for both work-and social-related motivations positively affects employee job satisfaction, while enterprise social media used only for social-related motivations can contribute to employee job satisfaction. Most previous studies separately tested the effect of private social media in organizations (Tajudeen et al, 2018;Zha et al, 2018), the effect of enterprise social media in organizations (Li et al, 2015;Lu et al, 2015;Luo et al, 2015) or studied enterprise social media use as a single dimension (Johannsen, 2018;Leidner et al, 2018). Few scholars have jointly examined how different social media platforms used for different motivations may affect employee outcomes.…”

Section: Results Of Tests On Users Gender Differencesmentioning

confidence: 99%

“…It is critical to investigate the motivations for use of different social media platforms and their impact among organizations (Odoom et al , 2017; Schlagwein and Hu, 2017). Further, most studies separately tested the effect of private social media in organizations (Zoonen and Rice, 2017; Zoonen et al , 2017; Zha et al , 2018), the effect of enterprise social media among organizations (Li et al , 2015; Lu et al , 2015; Luo et al , 2015) or studied social media use as a single dimension (Bulgurcu et al , 2018; Johannsen, 2018; Leidner et al , 2018). Few scholars jointly examined the effects of different motivations for private and enterprise social media usage in organizations and their outcomes.…”

Section: Introductionmentioning

confidence: 99%

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How to improve employee satisfaction and efficiency through different enterprise social media use

Xin

Yan

et al. 2020

JEIM

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PurposeWhile prior research provides interesting insights into the effect of social media use in enterprises, there is limited research on how use of different social media platforms affects employee job satisfaction and work efficiency. This study developed a research model to investigate how public and private social media platforms used for different motivations affect employee job satisfaction and work efficiency.Design/methodology/approachOnline surveys were conducted in China, generating 453 valid responses for analysis. Structural equation modeling is performed to test the research model and hypotheses.FindingsThe results suggest that (1) public social media used for both work- and social-related motivations positively affects employee job satisfaction, while private social media only used for social-related motivations can contribute to employee job satisfaction. (2) Public and private social media used for work-related motivations can contribute to employee work efficiency, while social-related motivations for use of public and private social media and employee work efficiency are not significant. (3) In the process of social media usage influencing employee job satisfaction and work efficiency, employees of different genders show significant differences.Originality/valueFirst, this paper contributes to information systems social media research by examining the joint effects of different motivations for public and private social media usage on employee job satisfaction and work efficiency in organizations. Second, it contributes to uses and gratification theory by clarifying the relationship between different motivations for enterprise social media use and its needs.

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Section: Results Of Tests On Users Gender Differencesmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

How to improve employee satisfaction and efficiency through different enterprise social media use

Xin

Yan

et al. 2020

JEIM

View full text Add to dashboard Cite

show abstract

“…The accumulating evidence of negative effects of interruptions and interferences created by social media on interpersonal relationships, social functioning, academic performance, personal safety (Turel and Qaheri-Saremi, 2018), privacy and security (Frauenstein and Flowerday, 2016) as well as workplace productivity and job security (Chen and Roberts, 2019) should, in theory, deter the continued use of social media. Nonetheless, research findings show that current social media users still have strong intentions for continued use (Dhir et al , 2018; Gwebu et al , 2014; Jin et al , 2013; Lee 2016; Lin et al , 2014; Luo et al , 2015; Mouakket 2015; Venkatesh et al , 2012).…”

Section: Introductionmentioning

confidence: 98%

Exhaustion and dependency: a habituation–sensitization perspective on the duality of habit in social media use

Soror

Steelman

Turel

2021

ITP

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PurposeThe current work builds on the dual process theory of habituation and sensitization to empirically investigate theory-based mechanisms through which social media use habit influences continued social media use intentions in the context of problematic social media use (SMU).Design/methodology/approachWe build on the dual process theory of habituation and sensitization and test our model with structural equation modeling technique applied to survey-based data collected from 337 social media users.FindingsFindings suggest that SMU Habit may increase user's perceived Habituation and directly reduce user's experienced SMU related Exhaustion. Furthermore, Habituation and SMU related Exhaustion are negatively associated in a nonlinear fashion. Also, SMU Habit may promote higher level of SMU Dependency through Sensitization. Increased level of SMU Dependency is associated with increased level of SMU related Exhaustion. Thus, SMU Habit simultaneously shapes two opposing forces driving continued use decisions.Practical implicationsThe current work can serve as a basis for developing effective interventions especially given the increase in problematic uses of IS fostered by the development of technology use habits.Originality/valueAlthough separate strands of research independently examined the role of “pull” forces such as SMU dependency and the role of “push” forces such as SMU related Exhaustion in influencing users' inclination toward future SMU, a unified theoretical framework considering the triad of SMU Habit, “pull” and “push” forces together is yet to be offered. Deploying Habituation–Sensitization theory will shed new light on dual mechanisms through which habit drives continued use decisions in SMU context. Thus, the current work can serve as a basis for developing effective interventions given the increase in problematic uses of IS.

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“…In conclusion, for the classification of enterprise social media research, most studies separately tested the effect of public social media in organizations (Tajudeen et al , 2018; van Zoonen et al , 2017; Zha et al , 2018), the effect of private social media among organizations (Li et al , 2015; Lu et al , 2015; Luo et al , 2015) or studied enterprise social media use as a single dimension (Bulgurcu et al , 2018; Johannsen, 2018; Leidner et al , 2018; Qi and Chau, 2018). Few scholars have examined the effects of different purposes of public and private social media usage in organizations.…”

Section: Literature Review and Theoretical Backgroundmentioning

confidence: 99%

How to build employees' relationship capital through different enterprise social media platform use: the moderating role of innovation culture

Zhang

Wang

et al. 2021

INTR

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PurposeThe purpose of the present study is to build a research model to study how the use of different enterprise social media platforms affects employees' relationship capital, and the moderating role of innovation culture is also examined.Design/methodology/approachStructural equation modeling was performed to test the research model and hypotheses. Surveys were conducted in an electronic commerce company in China that uses different social media platforms, generating 301 valid responses for analysis.FindingsFirst, private social media used for work-related purposes can contribute to employees' relationship capital, and public social media QQ used for work-related purposes can contribute to employees' communication quality. WeChat used for social-related purposes has a positive effect on employees' information exchange. Second, innovation culture acts as a positive moderator between work-related media use and employees' information exchange, while innovation culture acts as a negative moderator between social-related WeChat use and employees' information exchange. Third, innovation culture acts as a positive moderator between work-related QQ use and employees' trust, while innovation culture acts as a negative moderator between social-related QQ use and employees' trust.Originality/valueFirst, this paper contributes to the information system (IS) social media literature by studying the effect of the use of different enterprise social media platforms used for different purposes on employees' relationship capital. Second, the authors contribute to relationship capital theory by clarifying that use of public and private social media platforms for social- and work-related purposes is an important driver of the formation of employees' relational capital. Third, the present study also contributes to enterprise social media literature by confirming that innovation culture acts as a different moderator between use of different enterprise social media platforms and employees' relationship capital.

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Understanding the continued use of intra-organizational blogs: An adaptive habituation model

Cited by 19 publications

References 61 publications

How to improve employee satisfaction and efficiency through different enterprise social media use

How to improve employee satisfaction and efficiency through different enterprise social media use

Exhaustion and dependency: a habituation–sensitization perspective on the duality of habit in social media use

How to build employees' relationship capital through different enterprise social media platform use: the moderating role of innovation culture

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