Understanding the difficulties of implementing quality management in Yemen

Al-Zamany, Y.; Hoddell, S.; Savage, Barbara

doi:10.1108/09544780210429852

Cited by 32 publications

(36 citation statements)

References 10 publications

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“…The study concluded a lack of technical knowledge in organizations to implement a quality management system (QMS). In another study by Al-Zamany et al (2002b), the authors surveyed attitudes toward TQM in Yemen. A survey of 18 companies was undertaken to understand the issues in implementing the TQM principle.…”

Section: Literature Reviewmentioning

confidence: 99%

Insights into the reasons behind the limited implementation of ISO 9001 certification: empirical evidence from Yemen

Aamer

Al-Awlaqi

Mandahawi

2020

TQM

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PurposeWhile ISO 9001 standard certification is approaching saturation in developed countries, other nations are still struggling with the implementation of ISO 9001. This study provides insights into countries with a very low number of registered certifications to understand the reasons behind the limited implementations, more particularly using evidence from Yemen. The objective of the study is to assess: the awareness, understanding, motivations, barriers and the benefits of implementing ISO 9001.Design/methodology/approachA survey was conducted to measure awareness levels, understanding, driving factors, barriers and the benefits of ISO 9001. Data collection was carried out through the classification of targeted firms into two separate categories, certified and noncertified organizations. The classification of firms was conducted to enrich the understanding from two different perspectives. A total of 72 responses, from companies ranging in size from large to small, and in both the private and public sectors, were analyzed using the descriptive and multiple correspondence analysis (MCA).FindingsThe data analysis showed that the limited implementation of ISO 9001 certifications could be due to several internal and external factors such as the relatively low awareness level of the certification and guidelines, and the inconsistency of understanding the certification purpose. The benefits focused solely on improving the quality of systems efficiency and increasing quality awareness, and not on internationalization.Research limitations/implicationsThe findings of this work provide the groundwork for decision-makers to understand the drivers and challenges of ISO 9001 to plan corrective actions and contribute to promote and increase the number of certified organizations in similar countries and economies. While the data in this study were collected in the context of one country, the methodology and framework used in this study can be utilized by other researchers to collect data in similar countries with a low number of ISO 9001 certifications.Originality/valueThis research is one of the very few that addresses the limited implementation of ISO 9001 in the Middle East and North Africa region and Yemen in particular.

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Section: Literature Reviewmentioning

confidence: 99%

Insights into the reasons behind the limited implementation of ISO 9001 certification: empirical evidence from Yemen

Aamer

Al-Awlaqi

Mandahawi

2020

TQM

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“…In addition, many researchers have revealed that the major problem of quality management implementation is the lack of top management commitment and participation which leads to its eventual failure [21,22,23,24].…”

Section: ) Top Management Commitmentmentioning

confidence: 99%

An exploratory investigation of Factors Influencing Data Quality in Data Warehouse

Zellal

Zaouia

2015

2015 Third World Conference on Complex Systems (WCCS)

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Data quality is of paramount importance in any Busine ssInte llige nce (BI) proje ct. In fact, the De cision Support S ystem can be the reference decision unless the data is consistent, update d, comple te d and fit for use for the de cision make rs and the decision tasks. O therwise, the non-quality data may lead policy make rs to make bad de cisions, to miss opportunities or e ven commit ve ry se rious business mistakes. Conside ring this issue, we propose to study in this paper the factors that influence the quality of inte llige nce data, or rathe r the factors mode rating the influence of the quality of source data since this last one is inevitable . We conduct an exploratory research in order to gather information from the literature review that helps us to suggest hypothesis of our research model "Factors Influencing Data Quality in a Data Warehouse". The objective of identifying the critical ones throw a confirmatory re search (that we don't e xpose in this pape r) will be to enable stakeholde rs to be tte r use their scare resources while implementing a BI project by focusing on these key areas that are most likely to have a greater impact.

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“…Ineffective communication delays the process of organisational change and leads to conflicts and damaged relationships between people (Paper et al, 2001). Effective communication is important for the success of change programmes (Al-Zamany et al, 2002;McGreevy, 2009;Paper et al, 2001). It affects organisational culture and contributes to the overall effectiveness of the change programme (Nordvang et al, 2008).…”

Section: Problem-solving Mindsetmentioning

confidence: 99%

Why do organisational change programmes fail?

Mosadeghrad

Ansarian²

2014

IJSCM

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Many organisations have found it difficult to implement organisational change successfully. This paper using a systematic and meta-analysis review of the literature published between 1980 and 2011 explored the major reasons for organisational change failure. Unsuccessful change programmes were attributed to insufficient education and training, employees' apathy, inadequate management support, poor leadership, inappropriate organisational culture, inadequate resources, poor communication, inappropriate planning, insufficient customer focus, and lack of a monitoring and measurement system. Change-programme implementation and its impact depend on the ability of managers to adopt and adapt the change programme principles in their organisations. A well-designed, wisely adapted and well-implemented change programme helps managers achieve desired results. Identification of those factors that contribute to change success or failure enables change leaders to develop effective strategies for enhancing the chances of achieving desired outcomes.

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Understanding the difficulties of implementing quality management in Yemen

Cited by 32 publications

References 10 publications

Insights into the reasons behind the limited implementation of ISO 9001 certification: empirical evidence from Yemen

Insights into the reasons behind the limited implementation of ISO 9001 certification: empirical evidence from Yemen

An exploratory investigation of Factors Influencing Data Quality in Data Warehouse

Why do organisational change programmes fail?

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