Understanding the Effects of Trust and Conflict Event Criticality on Conflict Resolution Behavior in Construction Projects: Mediating Role of Social Motives

Li, Bo; Gao, Ying; Zhang, Shuibo; Wang, Conghan

doi:10.1061/(asce)me.1943-5479.0000962

Cited by 17 publications

(7 citation statements)

References 84 publications

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“…Our findings support Ronchi (2011), Li et al (2021) and Zhang et al's (2023) conclusion that high conflict criticality can encourage interorganizational collaboration. In high-critical situations, logistics service actors are more likely to adopt an integrating strategy than dominating or obliging conflicthandling strategies.…”

Section: Implications For Theorysupporting

confidence: 90%

“…2.1 Criticality and power in business-to-business interactions Criticality is a contextual variable that creates situations intensifying the sensitivity and stress levels of parties (Holmlund-Rytkönen and Strandvik, 2005;Olkkonen and Tuominen, 2008). In the literature, criticality is addressed in various forms: the criticality of channel partners (Kim et al, 2005;Shah and Swaminathan, 2008), goods and services (Webster and Sundaram, 2009;Nath and Mahajan, 2011;Hawkins et al, 2022), relationships (Johnston and Hausman, 2006;Gedeon et al, 2009;Kumar et al, 2019) and events (Holmlund-Rytkönen and Strandvik, 2005;Newell, 2017;Li et al, 2021;Wang et al, 2021;Zhang et al, 2023). Another fundamental notion in conflict theory is power, which exhibits characteristics such as being extremely intentional, conflict-oriented and resource-centric (Dallas et al, 2017).…”

Section: Theoretical Frameworkmentioning

confidence: 99%

“…Herein, collaborative strategies are driven by high self-interest and high other interests, whereas competitive strategies are driven by high self-interest and low other interests (Gilin Oore et al, 2015). Therefore, criticality in conflict situations can encourage cooperation (Li et al, 2021;Zhang et al, 2023). We assume that in high criticality conflicts, the parties have a greater tendency to act with an integrated logic in a way to support EST.…”

Section: Hypotheses Developmentmentioning

confidence: 99%

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The role of contextual factors in conflict handling strategies in logistics service networks

Özcan,

Sevil Oflaç

2024

JBIM

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Purpose In business-to-business interactions, conflicts are inevitable, and conflict-handling strategies that consider different variables improve the decision-making process of actors. This study aims to reveal the role of power and criticality in conflict-handling research in logistics service networks. Design/methodology/approach A 2 × 2 between-subject experimental design with four different scenarios was used. One hundred sixty logistics service actors completed an online questionnaire. Data were analyzed with ANOVA and paired sample t-tests using the SPSS 28.0 program. Findings In comparative scenarios involving high and low power dynamics, individuals with high power and high criticality situations are more inclined to favor the dominating strategy compared to low-power and low-criticality contexts. However, when faced with specific circumstances characterized by both high power and high criticality, actors tend to prioritize the integrating strategy initially, followed by the dominating and obliging strategies in that order. Notably, the statistical analysis revealed no significant interaction effect between criticality and power concerning the integrating, obliging and dominating conflict-handling strategies. Originality/value This study used an experimental approach to investigate criticality and power as contextual elements in determining conflict-handling strategies in an inter-firm environment within logistics service networks. This study is particularly groundbreaking in its knowledge of the relationship among power dynamics, conflict criticality and conflict-handling strategies.

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Section: Implications For Theorysupporting

confidence: 90%

Section: Theoretical Frameworkmentioning

confidence: 99%

Section: Hypotheses Developmentmentioning

confidence: 99%

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The role of contextual factors in conflict handling strategies in logistics service networks

Özcan,

Sevil Oflaç

2024

JBIM

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“…Hu et al (2021) showed that these three strength attributes of security program events can work together with spatial dispersion and duration to affect employees’ behavioral intentions. Previous conflict research has also involved scattered attributes of conflict that echo EST, such as criticality (Li et al , 2021), origin (Veltrop et al , 2021) and strength change (Adamovic, 2020).…”

Section: Theoretical Backgroundmentioning

confidence: 99%

“…O’Neill et al (2013) revealed by a meta-analysis that team conflict exerts a negative impact on cooperative behaviors and a positive impact on competitive behaviors. A recent study, however, focuses on the criticality of team conflict and supports its positive effect on integrating behaviors (Li et al , 2021). In summary, the above characteristics of conflict, i.e.…”

Section: Introductionmentioning

confidence: 99%

Toward an event-oriented conceptualization of conflict: reflections on three decades of conflict research

Zhang

et al. 2023

IJCMA

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Purpose How to depict conflict characteristics? Previous literature has overwhelmingly used intensity and frequency of conflict, resulting in an incomplete understanding of conflict itself and its impacts. To fill this knowledge gap, this paper aims to develop a comprehensive theoretical framework for conflict attributes. Design/methodology/approach Through a systematic and integrative literature review, this study has achieved the objectives by synthesizing the current state of knowledge on conflict and borrowing insights from event system theory. Findings A total of 16 conflict attributes were identified to constitute the event-oriented conceptualization of conflict, describing conflict from three dimensions – strength, time and space. Four promising areas for future conflict inquiry are proposed: linking the effectiveness of conflict to its attributes; exploring the interplay and configuration of multiple conflict attributes; progressing from variance- to process-oriented conflict theories; and developing symmetric/asymmetric views of conflict. Originality/value This paper conceptually clarifies conflict attributes from the event perspective and offers a nuanced understanding of conflict, which contributes to the current fragmented knowledge of conflict attributes. Scholars can build on this study’s findings to fill gaps and move conflict research forward. It also enhances researchers’ awareness of time and space and thus encourages more longitudinal exploration into the dynamics of conflict.

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Interweaving Incentives and Disincentives for Construction Dispute Negotiation Settlement

Lin

2023

Digital Innovations in Architecture, Engineering and Construction

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Understanding the Effects of Trust and Conflict Event Criticality on Conflict Resolution Behavior in Construction Projects: Mediating Role of Social Motives

Cited by 17 publications

References 84 publications

The role of contextual factors in conflict handling strategies in logistics service networks

The role of contextual factors in conflict handling strategies in logistics service networks

Toward an event-oriented conceptualization of conflict: reflections on three decades of conflict research

Interweaving Incentives and Disincentives for Construction Dispute Negotiation Settlement

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