Understanding the Exclusion Issues of Mobility-as-a-Service (MaaS): The Potential Problems of Older Travellers’ Involvement

Abstract

A series of pilots and service fragments of Mobility-as-a-Service have launched out in recent years, but it is generally recognized as is still on the early stage of its development, whether in terms of the service concept and framework, the level of urban construction and the acceptance of travellers. According to the earlier study of MaaS in a workshop in middle England, the result referred to the lack of consensus and mismatch of value propositions among stakeholders, which leads to the early market has not fully considered the requirements of the older travellers. Therefore, this study reviews previous literatures and summarized the logic relation of the relevant key influencing factors, in order to provide the evidence for future sustainable development of MaaS on the aspect of increasing older travellers' social participation.

Exploring Community Readiness to Adopt Mobility as a Service (MaaS) Scheme in the City of Thessaloniki

“…Concerns have been raised regarding the ability of MaaS to cover the needs of groups within the business-driven market landscape. It is underscored that, for older travellers, a MaaS system can potentially create accessibility barriers due to challenges of certain groups in adapting to new technologies and changes [36]. On the other hand, it has been found that younger people positively view aspects of MaaS such as the provided flexibility in transport, but express concerns and reservations regarding shared transportation modes [37].…”