Understanding the impact of 5G mobile technology on the development and diffusion of mobile government services

Mensah, Isaac Kofi; Xiao, Zhiwu; Lu, Mengqiu

doi:10.1145/3440094.3440388

Proceedings of the 2nd Africa-Asia Dialogue Network (AADN) International Conference on Advances in Business Management and Elec 2020

DOI: 10.1145/3440094.3440388

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Understanding the impact of 5G mobile technology on the development and diffusion of mobile government services

Isaac Kofi Mensah

Zhiwu Xiao

Mengqiu Lu

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2022

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The Influence of Electronic Word of Mouth (eWOM) Communications on Citizens' Adoption of Mobile Government Services

Mensah

Mwakapesa

2022

International Journal of Electronic Government Research

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Electronic word-of-mouth (eWOM) communications is considered an important force determining the purchasing intentions of consumers in the context of e-commerce and marketing fields but few studies have examined this important element of eWOM communications in the context of mobile government. Therefore, this study is aimed at filling this gap by integrating eWOM communications into the Technology Acceptance Model (TAM) to explore its direct impact on the adoption of mobile government services among Chinese citizens (college students). The analysis was conducted by the use of SPSS through regression analysis. The results showed that all the research hypotheses were statistically supported. Specifically, eWOM mobile government communication was found to significantly predict the perceived usefulness, perceived ease of use, and the behavioral intention to adopt mobile government services. The implications of these findings on the development of mobile government services are thoroughly discussed.

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The Influence of Electronic Word of Mouth (eWOM) Communications on Citizens' Adoption of Mobile Government Services

Mensah

Mwakapesa

2022

International Journal of Electronic Government Research

Self Cite

View full text Add to dashboard Cite

show abstract

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Understanding the impact of 5G mobile technology on the development and diffusion of mobile government services

Cited by 1 publication

References 17 publications

The Influence of Electronic Word of Mouth (eWOM) Communications on Citizens' Adoption of Mobile Government Services

The Influence of Electronic Word of Mouth (eWOM) Communications on Citizens' Adoption of Mobile Government Services

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