Understanding the Influence of National Culture on the Development of Trust

Managing Complexity: A Technical Communication Translation Case Study in Multilateral International Collaboration

“…This article brings attention to collaborative projects in which students of technical writing and translation learn to manage complexity in cross-cultural virtual teams (CCVTs), with an eye to the workplace complexity that they need to manage as professional communicators. A central issue with which organizations need to contend is cultural differences, for example, as a result of increasingly diverse and multicultural workforces (Doney, Cannon, & Mullen, 1998;Kittler, Rygl, & Mackinnon, 2011) but also work in virtual communicative environments (Gnecchi, Maylath, Mousten, Scarpa, & Vandepitte, 2011;Humbley, Maylath, Mousten, Vandepitte, & Veisblat, 2005;. In business and industry, globalization has led to mounting concern about how to manage complexity (Gottfredson & Rigby, 2009;Helbing, 2010;Lissack & Gunz, 1999; van Marrewijk & Hardjono, 2003).…”

An Empirical Examination of Access Flexibility Fit, Trust and Performance Between Supplier and Distributor

“…Although definitions vary slightly, most authors operationalize trust through honesty and benevolence [20,21,22,23]. This is of particular relevance in the cultural context of Asia [24]. Therefore, this study agreed the definition of trust, the willingness to rely on an exchange partner in whom there is confidence in their honesty and benevolence, concluded by Golicic and Mentzer [25].…”

Contextual Factors, Knowledge Processes and Performance in Global Sourcing of IT Services

“…Increasingly, researchers from a variety of business disciplines (Doney et al, 1998;Straub et al, 2002) have found that cultural understanding can influence trust relationship, work processes, and performance. At the same time, we have seen a growing trend toward globalization--in establishing alliances, managing and hiring employees, and entering new markets.…”

“…According to Doney et al (1998), in the intercultural interactions like client-supplier deals in global sourcing of IT services, cultural understanding and trust relationship are associated with each other. A good cultural understanding may improve the trust relationship.…”

“…These trends suggest a need to explore the links between cultural understanding and trust relationship and performance. Doney et al (1998) viewed the concept of trust from the perspective of national culture and posed a series of research propositions demonstrating how societal norms and values influence trust-building processes. Following Doney et al's (1998) idea, in this study we view the concept of trust from the perspective of the Chinese national culture, which is measured by individualism, guanxi, and mianzi, and attempt to demonstrate how cultural understanding influences the trust relationship, which is measured by adjusting trust.…”