Understanding the Mechanism Between IT Identity, IT Mindfulness and Mobile Health Technology Continuance Intention: An Extended Expectation Confirmation Model

Wu, Chuanhui; Zhou, Yusheng; Wang, Rui; Huang, Shijing; Qinjian, Yuan

doi:10.1016/j.techfore.2021.121449

Cited by 53 publications

(62 citation statements)

References 59 publications

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“…Wang et al (2021) also combined ECM and self-determination theory (SDT) and found that intrinsic motivation of using mHealth apps also had a significant impact on satisfaction and continuance intention. Considering information technology (IT)-specific traits, Wu, Zhou, Wang, Huang, and Yuan (2022) integrated ECM with IT identify and IT mindfulness and found that they are associated with consumers' continuance intention with mHealth technology. In addition, relevant literature with different theories has also begun to increase, such as trust theory (Meng, Guo, Peng, Ye, & Lai, 2022) uses and gratification theory (Lee & Cho, 2017), Service Quality (SERVQUAL) (Akter, D'Ambra, & Ray, 2010;Kim et al, 2019), valence framework (Xiao, Mo, & Huang, 2021) and flow theory (Yan, Filieri, Raguseo, & Gorton, 2021).…”

Section: Jebdementioning

confidence: 99%

Understanding gender differences in mHealth apps continuance: a modified protection motivation theory

Luo

Mou

2022

JEBDE

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PurposeThis paper aims that mobile health (mHealth) applications have emerged as a key tool to support public health. However, there are only a few studies examining the influences of health-related ascribes on continuance intention to use mHealth apps and how these influences are contingent on gender in the mHealth app using context.Design/methodology/approachThis study takes the protection motivation theory as a theoretical framework to examine the ordered relationship between threat and coping appraisals and their impacts on continuance intention to use mHealth apps. In addition, this study further extends the literature on gender differences into the mHealth app's context to investigate the moderating role of gender. The suggested hypotheses are confirmed by a structural equation modeling approach and multigroup investigation employing survey data of 345 users of Spring Rain Doctor in China, a typical mHealth app.FindingsThe findings suggest that the impact of perceived disease threat on user's continuance intention is mediated entirely by coping appraisals. Furthermore, the three coping appraisals' impacts are contingent upon gender. Specifically, response efficacy is more crucial for male users in forecasting continuance intention, whereas self-efficacy and response cost have a more salient influence on continuance intention for female users.Originality/valueThis study examines the ordered influences of threat and coping appraisal, moderated by gender, on continuance intention on use mHealth apps. These findings could contribute to relevant theoretical and practical implications.

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Section: Jebdementioning

confidence: 99%

Understanding gender differences in mHealth apps continuance: a modified protection motivation theory

Luo

Mou

2022

JEBDE

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“…While health applications are potentially convenient for older people, scientific evidence of their popularity among younger generations is scarce (Lee, 2021; Schuuring et al , 2016). Although younger people are more inclined to use new technologies, they are indifferent to using health technologies (Wu et al , 2022). A report published by the World Health Organization (2021) stated that over 1.5 million adolescents and young adults aged 10–24 years died in 2019 – nearly 5,000 every day.…”

Section: Introductionmentioning

confidence: 99%

Understanding the determinants of ePharmacy services: the moderating effect of technology discomfort

Gani

Rahman

Faroque

et al. 2022

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Purpose The purpose of this study is to understand the determinants affecting behavioral intention (BI) to use ePharmacy services. The moderating role of technology discomfort in the relationship between BI and the actual use of ePharmacies in the context of Bangladesh is also examined. Design/methodology/approach A descriptive, quantitative approach was used to consider the UTAUT-2 model. Using the convenience sampling method, 255 responses were collected. The data were analyzed using Smart-PLS 3.2 software to investigate the hypothesized relationships. Findings The findings reveal that website information, doctors’ services, performance expectancy, return policy, social influence, perceived reliability and facilitating conditions are significantly related to the BI to use ePharmacy services. Interestingly, the structural equation modeling results also confirmed that technology discomfort has no moderating effect on the relationship between BI and actual usage behavior. Research limitations/implications This research provides theoretical contribution by extending the practical knowledge focusing on the relationship of ePharmacy, BI and actual usage behavior by using UTAUT-2 model – a relevant and unexplored issue in the easting literature, offering several research opportunities as the future avenue. Practical implications The result highlights the economic and social relevance from the perspective of a developing country. As people are showing their intention toward ePharmacy, managers and decision-makers need to take strategic decision to overcome any difficulties. Policymakers need to improve their services for the expansion of ePharmacy through different development projects. Originality/value This study advances past studies on the use of ecommerce in the pharmaceutical industry and provides a general understanding of customers in developing countries.

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“…Using traditional adoption theories such as Theory of Reasoned Action, Technology Acceptance Model and Unified Theory of Acceptance and Use of Technology, a body of previous studies has addressed the adoption of technology services from a human-technology interaction perspective (Li, 2020;Kamal et al, 2020;Wu, 2018). These studies are insightful but not adequate for explaining the adoption mechanism of MMC services because they have paid little attention to IT-specific traits enabled by the MMC platform in the process of patient-platform interaction (Wu et al, 2022b). Diverged from the previous perspective, this study argues that IT identity is a suitable overarching concept to fill this gap as it describes consumers' emotional ties with specific IT and is a product of personal histories of interacting with IT (Esmaeilzadeh, 2020).…”

Section: Introductionmentioning

confidence: 99%

“…Specific to the MMC context, in the process of MMC service delivery, a patient may continuously interact with the MMC platform to search for information or consult a physician. This repetitive interaction will make the MMC platform be integrated into a patient's sense of self and internalize into a type of IT identity called MMC platform identity (Wu et al, 2022b). There is robust literature available to prove that MMC platform identity is an important predictor of consumer engagement with mHealth (Reychav et al, 2019;Esmaeilzadeh, 2020).…”

Section: Introductionmentioning

confidence: 99%

Impact of IT identity on consumer negatively-valenced engagement in mobile medical consultation: from consumer experience perspective

Zhang

2022

IMDS

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PurposeThe mobile medical consultation (MMC) service is growing rapidly, but not all consumers are always willing to actively engage with it. To address this issue, based on IT identity theory, this study explores the underlying mechanism of how two types of platform-related consumer experience influence MMC platform identity, in turn, result in consumer negatively-valenced engagement in MMC.Design/methodology/approachThe data was collected from 400 consumers with the experience of MMC and analyzed by the partial least square (PLS) method.FindingsThe findings unfold that these two distinct consumer experience, servicescape experience (i.e. perceived telepresence and perceived platform surveillance) and service search experience (i.e. perceived diagnosticity and perceived serendipity), are associated with MMC platform identity and consumer negatively valenced engagement with MMC.Originality/valueResearch on consumer negatively-valenced engagement in the field of MMC is still in a nascent stage. The study identifies consumer experience in accordance with the unique context of the MMC platform and fills the research gap on the role of IT identity in consumer negatively valenced engagement.

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Understanding the Mechanism Between IT Identity, IT Mindfulness and Mobile Health Technology Continuance Intention: An Extended Expectation Confirmation Model

Cited by 53 publications

References 59 publications

Understanding gender differences in mHealth apps continuance: a modified protection motivation theory

Understanding gender differences in mHealth apps continuance: a modified protection motivation theory

Understanding the determinants of ePharmacy services: the moderating effect of technology discomfort

Impact of IT identity on consumer negatively-valenced engagement in mobile medical consultation: from consumer experience perspective

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