Understanding the Organizational Impact of Robotic Process Automation: A Socio-Technical Perspective

Götzen, Rafael; Stamm, John von; Conrad, Ruben; Stich, Volker

doi:10.1007/978-3-031-14844-6_9

Cited by 1 publication

(1 citation statement)

References 9 publications

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“…Engineering Management in Production and Services informational operations, with Robotic Process Automation technology emerging as particularly important and useful (Götzen et al, 2022). This technology combines software, artificial intelligence, and machine learning to automate manual operations traditionally performed by humans.…”

Section: Julia Siderska Lili Aunimo Thomas Süße John Von Stamm Damian...mentioning

confidence: 99%

Towards Intelligent Automation (IA): Literature Review on the Evolution of Robotic Process Automation (RPA), its Challenges, and Future Trends

Siderska,

Aunimo,

Süße

et al. 2023

Engineering Management in Production and Services

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Robotic Process Automation (RPA) and Artificial Intelligence (AI) integration offer great potential for the future of corporate automation and increased productivity. RPA rapidly evolves into Intelligent Process Automation (IPA) by incorporating advanced technologies and capabilities beyond simple task automation. The paper aims to identify the organisational, technological, and human-centred challenges that companies face in transitioning from RPA to IPA. The research process involved conducting the scientific literature search using the ResearchRabbit AI tool, which provided a set of reference papers relevant to the formulated research questions. As a result of the conducted literature review, the authors identified key challenges and possible countermeasures for companies transitioning from RPA to IPA. The resulting collection of reference scientific articles formed the basis for this study’s content and substantive analysis. Furthermore, this study contributes by identifying artificial intelligence techniques and algorithms, such as Natural Language Processing (NLP), Machine Learning (ML), Deep Learning (DL), predictive analytics, and others, that can be integrated with RPA to facilitate the transition to IPA. The paper also offers insights into potential future research areas.

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Section: Julia Siderska Lili Aunimo Thomas Süße John Von Stamm Damian...mentioning

confidence: 99%

Towards Intelligent Automation (IA): Literature Review on the Evolution of Robotic Process Automation (RPA), its Challenges, and Future Trends

Siderska,

Aunimo,

Süße

et al. 2023

Engineering Management in Production and Services

View full text Add to dashboard Cite

show abstract

Understanding the Organizational Impact of Robotic Process Automation: A Socio-Technical Perspective

Cited by 1 publication

References 9 publications

Towards Intelligent Automation (IA): Literature Review on the Evolution of Robotic Process Automation (RPA), its Challenges, and Future Trends

Towards Intelligent Automation (IA): Literature Review on the Evolution of Robotic Process Automation (RPA), its Challenges, and Future Trends

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