2023
DOI: 10.1177/21582440231201218
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Understanding the Role of Service Quality of Government APPs in Continuance Intention: An Expectation–Confirmation Perspective

Zijun Mao,
Qi Zou,
Tingting Bu
et al.

Abstract: Given the huge investment made in developing government applications (APPs), it is essential for them to achieve the levels of performance needed to ensure service quality and meet public needs. Although public loyalty is crucial to the success of government APPs, few studies have analyzed the characteristics of service quality or the continuous use of government APPs and their associations. The present study has developed a theoretical model to show how government APPs service quality promotes continuance int… Show more

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