2014 Science and Information Conference 2014
DOI: 10.1109/sai.2014.6918172
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Understanding the user experience (UX) factors that influence user satisfaction in digital culture heritage online collections for non-expert users

Abstract: The purpose of this paper is to explore how user experience (UX) influences user satisfaction when interacting with digital culture heritage online collections from non-expert perspective. Non-experts are categorised as apprentice investigator and general public. UX factors and website features that influence user satisfaction were identified and investigated. The relevancy is to examine whether existing digital cultural heritage online collections are able to satisfy general type users. Two existing digital c… Show more

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Cited by 31 publications
(17 citation statements)
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“…User experience (UX) [19] refers to the feelings of users' feelings before, during and after using a product or system, including emotions, beliefs, preferences, etc. Zahidi et al [20] pointed out that the factors that affect user experience were the driving factors that triggered user satisfaction and dissatisfaction. Moreover, user satisfaction depends on user needs, expectations, and existing user experience.…”
Section: The Study Of User Experiencementioning
confidence: 99%
See 1 more Smart Citation
“…User experience (UX) [19] refers to the feelings of users' feelings before, during and after using a product or system, including emotions, beliefs, preferences, etc. Zahidi et al [20] pointed out that the factors that affect user experience were the driving factors that triggered user satisfaction and dissatisfaction. Moreover, user satisfaction depends on user needs, expectations, and existing user experience.…”
Section: The Study Of User Experiencementioning
confidence: 99%
“…Based on the Network Learning Evaluation System over the Moodle platform proposed by Xia [14] and referring to the evaluation index system of open online course teaching quality by Jin [15], user evaluation is selected as the analysis basis. Data selection and evaluation methods of Li [20] and Yang [21] are adopted, comment results are analyzed, problems of each platform are integrated to construct the user experience evaluation index system of online education platforms, which contains 5 primary indexes and 15 secondary indexes, as shown in Table 7.…”
Section: Setting Of Index Systemmentioning
confidence: 99%
“…Nevertheless, cultural heritage tourism organisations need to carefully explore the potential of investing in new technologies, as visitor satisfaction and intention to return and spread positive word-ofmouth is closely linked to the destination's overall success (tom . User experience developed as an important area within Human Computer Interaction and involves aspects such as usability, usefulness and emotional impacts (Hassenzahl 2005, Zahidi et al 2014). However, the topic of user experience lacks theory and empirical research, particularly in the context of urban heritage tourism.…”
Section: Introductionmentioning
confidence: 99%
“…In every interaction between users and interfaces, achieving user satisfaction is key in determining the success of a product or system [14]. Factors that affect users are satisfied is unique to each other depending on individual needs, expectations and no experience when interacting with the interface [15]. Therefore, an important measure of the effectiveness of a multimedia application is the user experience captured in terms of enjoyment or satisfaction and information assimilation [16], [17].…”
Section: Introductionmentioning
confidence: 99%