2016
DOI: 10.1080/0144929x.2016.1203024
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Understanding trust and perceived usefulness in the consumer acceptance of an e-service: a longitudinal investigation

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Cited by 176 publications
(146 citation statements)
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“…This result is consistent with the Davis's (1989) statement that any system high in perceived usefulness will result in positive use-performance relationship. The same counts for study conducted by Mou, Shin, and Cohen (2017), in which they linked trust and perceived usefulness to users' intentions and behaviors toward acceptance of online health services. This means, if consumers believe online shopping website will boost their shopping experience, intention toward purchase and repurchase will grow.…”
Section: Resultsmentioning
confidence: 99%
“…This result is consistent with the Davis's (1989) statement that any system high in perceived usefulness will result in positive use-performance relationship. The same counts for study conducted by Mou, Shin, and Cohen (2017), in which they linked trust and perceived usefulness to users' intentions and behaviors toward acceptance of online health services. This means, if consumers believe online shopping website will boost their shopping experience, intention toward purchase and repurchase will grow.…”
Section: Resultsmentioning
confidence: 99%
“…Perceived usefulness or performance expectancy is the extent to which users of a system are optimistic that their productivity and effectiveness could be improved through the use of a system [45]. Users' intention to adopt a system is determined by the perception of usefulness they have on the system [46].…”
Section: Performance Expectancymentioning
confidence: 99%
“…In the light of the review of literature conducted by the author, the usefulness of technology, on the one hand, is regarded as a determinant of trust in technology, and on the other hand, as a variable dependent on trust. Belanche et al (2012) indicated that in terms of an e-government technology, it is the trust in technology that determines its usability, while the team of Mou et al (2017) pointed to the positive impact of technology on the trust in this…”
Section: Research Model and Hypothesesmentioning
confidence: 99%