Addressing the particular challenges of patients living in rural and remote areas and for disadvantaged groups: skill-mix innovations to improve access and quality of care jan de maeseneer, giada scarpetti, hannah budde, claudia b. maier
IntroductionThe 2018 Declaration of Astana on Primary Health Care strengthens the importance of access to services (World Health Organization, 2018a). In the EU, the Council of Health Ministers had agreed in 2006 that "Equity relates to equal access according to need, regardless of ethnicity, gender, age, social status or ability to pay" (Council of the European Union, 2006). However, according to the data from the European Union Survey of Income and Living Conditions, in many countries up to 19% of the population report unmet needs for health care (EXPH, 2017).Access can be defined as "the opportunity to reach and obtain appropriate health care services in situations of perceived need for care" (Levesque, Harris & Russel, 2013). There are different dimensions that contribute to access: geographical (distance, accessibility of infrastructure); financial (absence of out-of-pocket payments, especially important to enable access for vulnerable people); administrative (being insured, being registered, access for undocumented people); cultural (ethno-sensitive approaches, availability of translators and cultural mediators) and psychosocial (to what extent the patient experiences services as paying attention to their psychological and social condition). Worldwide, based on data in 174 countries, 56% of populations living in rural areas have shown not to be covered by basic health care, compared with 22% in cities and towns (World Health Organization, 2018b). Tackling gender, cultural, age and geographical issues is paramount to achieving equity of access for rural populations.This chapter focuses on two population groups: those living in rural and remote areas and population groups that are described as vulnerable