Unified Theory of Acceptance and Use of Technology of E-Government Services in Malaysia: Validation of Survey Instrument

Sivaji, Ashok; Soo, Shi Tzuaan; Rasidi, Siti Hamimah; Hashim, Saiful Hizam; Kuppusamy, Anjana Devi N; Abidin, Fazil Zainal; Chuan, Ngip Khean; Musa, A.M.S.; Sazali, Nurshakirin; Deniel, Azlan

doi:10.1109/icos47562.2019.8975688

Cited by 2 publications

(6 citation statements)

References 16 publications

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“…Venkatesh et al (2003) [27] have also tested the UTAUT resulting in a variance of 70%. Many scholars hence deem the UTAUT as the most comprehensive model in predicting employee behaviour in the e-government setting [12], [13], [29], [30], [38], [39]. Venkatesh et al (2003) [27], Venkatesh et al (2012) [28], and Taherdoost (2018) [48] report that, compared to other frameworks, the UTAUT boasts a better explanatory capability in forecasting the behavioural intention toward an IS.…”

Section: B the Unified Theory Of Acceptance And Use Of Technology (Ut...mentioning

confidence: 99%

“…Further, in the e-government area, Yavwa and Twinomurinzi (2018) [33] failed to validate the connection between PEX and the usage behaviour. Yet, many scholars have successfully verified the correlation between PEX and usage behaviour [30]- [32], [34]- [36]. Mutaqin and Sutoyo (2020) [36] even prove that PEX stands as the most influential factor in the behavioural intention of e-government usage.…”

Section: ) Performance Expectancy (Pex)mentioning

confidence: 99%

“…The notion of the Effort Expectancy construct introduces a level of comfort related to using the accepted technology [27], [30], [45]. In the integrated model, Puspitarini & Ardhani (2022) [14] establish definitive proof that EEX affects the behavioural usage of the system.…”

Section: ) Effort Expectancy (Eex)mentioning

confidence: 99%

“…In the integrated model, Puspitarini & Ardhani (2022) [14] establish definitive proof that EEX affects the behavioural usage of the system. Albeit Taiwo et al ( 2012) [34] dismissed the link between EEX and system usage, many researchers propose evidence from their findings point to the connection between EEX and the usage of e-government services [30]- [33], [35], [36], [38].…”

Section: ) Effort Expectancy (Eex)mentioning

confidence: 99%

“…Although Subedi et al (2022) [26] ignore this construct, other scholars using the FC approach have presented the evidence. They claim that FC influences the behavioural use and the use of the system [30], [32]- [36], [39]. As for the measurement, this construct proposes the following criteria: perceived behavioural control, facilitating materials, and compatibility.…”

Section: ) Facilitating Conditions (Fc)mentioning

confidence: 99%

See 4 more Smart Citations

Pinpointing Factors in the Success of Integrated Information System Toward Open Government Data Initiative: A Perspective from Employees

Wibowo¹,

Fadhil²,

Sensuse³

et al. 2023

IJACSA

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As the Supervisory Institution in Statistics, Badan Pusat Statistik (BPS) launched an integrated information system (IS) to exercise the Open Government Data (OGD) initiative and to impose the One Data Policy Act. Albeit challenges arise, BPS manages to provide more than 120 thousand publicly accessible datasets. With the success of OGD, many scholars have opted to examine a similar issue from the perspective of users/citizens. However, employees' perspective remains substantial as employees are the OGD provider. This research administers employees' views to pinpoint influencing factors in the success of OGD adoption through an IS. The authors seek to comprehend the factors from IS and acceptance manner, thus integrating the Information System Success Model (ISSM) and Unified Theory of Acceptance and Use of Technology (UTAUT) as the measurement model. This study also administers a crosssectional questionnaire with close-ended questions to obtain data from 253 IS users in BPS. Using structural equation modelling (SEM), the authors find that all ISSM constructs influence the success of IS while only one construct from UTAUT plays a pivotal role in defining the success. Information Quality, System Quality, Service Quality, User Satisfaction, and System Use remain paramount to the successful implementation, while Performance Expectancy becomes the sole influencing UTAUT factor affecting success. This study therefore offers substantial benefits by aiding other researchers in OGD-related areas and providing in-depth evidence for practitioners in implementing IS for OGD initiatives.

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