Hepatitis C poses public health and fiscal crises for state Medicaid programs trying to respond to this epidemic. Meager funding streams, a lack of negotiating power, and escalating pharmaceutical prices exacerbate the financial strain placed on these programs as they struggle to meet public health priorities. The Louisiana Department of Health has adopted a subscription model for hepatitis C treatment, but costly medications continue to challenge states' capacities to cover patients who need costly drugs. Case Dr X serves as chief medical officer for the state Department of Health and sees patients at a local federally qualified health center. Recently, an exciting, expensive new drug was released, which cures all strains of hepatitis C. The state Department of Health approaches Dr X to help draw up Medicaid access guidelines for this new drug, citing that the state cannot afford to cover this drug for all patients with hepatitis C. The Secretary of the Department of Health asks Dr X to define clinical criteria, such as liver fibrosis stage or substance use status, to help prioritize which patients should have access to the drug under Medicaid. Dr X understands the reality of the state's financial restrictions and agrees to offer a prioritized list of clinical criteria. Later that week, upon examining the health record of a patient, Mr R, Dr X notices that Mr R has a prior hepatitis C diagnosis. A note in the record suggests that Mr R wasn't approved by Medicaid to receive therapy for hepatitis C because of his continued substance abuse. Mr R has gone through multiple substance abuse treatments in the past and has relapsed back into self-abusive behaviors soon after each treatment. Dr X also notices that Mr R is jaundiced, however, and remains concerned that Mr R has advanced liver damage. Dr X sends Mr R for liver function testing, fearing that Mr R will not qualify for a liver transplant if his test results show poor function. If that's the case, a pharmaceutical agent might be Mr R's best hope for treatment. Dr X wonders how to balance the need for population-level guidelines about access against interests of individual patients like Mr R.