2024
DOI: 10.46661/ijeri.10983
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University and Quality Systems. Evaluating faculty performance in face-to-face and online programs

Luis Matosas-López,
Sonsoles Leguey-Galán,
Cristóbal Ballesteros Regaña
et al.

Abstract: The assessment of faculty or teaching staff performance is key in quality systems in the university context. This assessment is usually done through student satisfaction surveys that use Likert or BARS (Behavioral Anchored Rating Scales) instruments to measure student perceptions of teaching staff effectiveness. This paper examines the ambiguity, clarity, and precision of these two types of instruments. The authors, using an experimental methodology and with the participation of 2,223 students from four Spanis… Show more

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