University Rankings: How Well Do They Measure Library Service Quality?

Jackson, Brian

doi:10.1353/pla.2015.0026

Cited by 8 publications

(5 citation statements)

References 27 publications

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“…LibQUAL is a recognized tool for the measurement of user's perceptions and expectations regarding LSQ in three domains: “Effect of service” (ES), “information control” (IC) and “library as a place” (LP) (Cook et al , 2003, 2008, 2009, 2010). “LibQUAL + TM scores are representative of library service quality, as judged by the users, and may be validly used as the measure of such for comparative purposes” (Jackson, 2015, p. 318). Kyrillidou (2011) reported in 2011 that twelve hundred libraries had surveyed more than 1.5 million of users using LibQUAL + since its inception.…”

Section: Development Of Libqual Instrumentmentioning

confidence: 99%

The users' expectations of library service quality in the college libraries of Pakistan: a LibQUAL study

Mahmood¹,

Rehman

Ashiq

2023

PMM

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PurposeThis research study is conducted to thoroughly investigate the users' expectations for excellent library service quality (LSQ) from college libraries. It will also identify whether there is any difference in the desired library service quality among different type of users, gender and academic discipline.Design/methodology/approachA survey method was used, and the data were collected from 998 respondents, which included faculty members, masters, bachelor's and intermediate students. In order to conduct the study, LibQUAL + instrument were adapted.FindingsThe results demonstrated that the users expected a higher level of services from the college libraries of Pakistan. The highest desired expectation of the users were related to “library as a place (LP)” dimension, while the lowest expectation was with regards to the “information control (IC)” dimension. The results indicated a significant difference among the various types of users and academic disciplines regarding their expectations with library services.Practical implicationsThe appointment of college librarians against nearly 500 vacant posts would significantly improve the LSQ in these libraries. The result of the study would indeed be useful for the college administration, librarians the Government of the Punjab and the Punjab Higher Education Commission (HEC) for future planning, improvement of services and allocation of resources.Originality/valueThis study is the first in-depth effort into investigating the LSQ of the college libraries of the Punjab, Pakistan. This study will be helpful to understand the LSQ from developing countries’ perspective.

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Section: Development Of Libqual Instrumentmentioning

confidence: 99%

The users' expectations of library service quality in the college libraries of Pakistan: a LibQUAL study

Mahmood¹,

Rehman

Ashiq

2023

PMM

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“…Academic libraries play a key role in this context (Hernon and Schwartz, 2015; Jackson, 2015; Jantz, 2017) by delivering educational and research services to the academic community, helping to improve productivity and even promoting university rankings. Thus, libraries, by properly utilizing IT and its potentials, can help to increase innovation to improve knowledge services and gain the competitive advantage of complying with the goals of a university (Heinrichs and Lim, 2009; Jantz, 2012b).…”

Section: Problem Statementmentioning

confidence: 99%

Innovation in using IT: understanding the impact of knowledge absorptive capacity on academic librarians

Kakhki

Zarqi

Harati

et al. 2021

LHT

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PurposeThe aim of this study is to examine the effect of organizational levers and information technology (IT) absorptive capacity on librarians' innovation.Design/methodology/approachThis survey-analytic study investigated the librarians who were working in the libraries of the medical sciences universities in Iran. The data were collected using a researcher-made questionnaire distributed randomly among the members of the sample. The SEM and the LISREL software for data analysis were used.FindingsIt was found that the librarians' job autonomy and fairness of rewards had an effect on acquiring new knowledge and applying transformed knowledge. Although the results did not confirm the effect of the librarians' job autonomy on knowledge assimilation and transformation, they showed a direct and positive effect of fairness of rewards on knowledge assimilation and transformation. Furthermore, this study confirmed the effect of acquiring and applying new knowledge about the library IT on enhancing the librarians' innovation. The effect of knowledge assimilation and transformation, from the application of IT in libraries, on the librarians' innovation was not confirmed.Practical implicationsLearning about the effect of organizational levers on librarians' knowledge absorptive capacities, in terms of applying technologies, to create innovation is an important issue. This will elucidate the gaps of disregarding the effect of organizational levers and librarians' knowledge absorptive capacities on librarians' innovation, and will pave the way for better planning to achieve the libraries' innovative goals.Originality/valueThis is among the few articles that have helped to fill the existing theoretical and research gap in knowledge absorptive capacity in Library and Information Science (LIS). In addition, this article has made a valuable contribution to understanding the role of IT knowledge absorptive capacity as a mediator variable between the organizational levers and librarians' innovation.

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“…University's rankings are very crucial for the nation building and there was one study describing that the 'library as place' dimension has the strongest and most consistent relationship with the rankings. Librarian and other stakeholders must understand and focus on library's contribution with the university rankings (Jackson, 2015). At the University of Limerick (UL) Library, Ireland, the author has conducted a survey for the past 5 years LibQUAL+ data of 2007, 2009, 2012, 2014 and 2016. The results revealed that user perceptions of library services steadily improved, and users are much more satisfied in 2016 than they were in 2007, with the overall library services.…”

Section: Emerging Patterns and Trends Reflected On Lsq Studiesmentioning

confidence: 99%

Unveiling the research pattern and trends in library service quality studies: A meta-narrative review

Vaidya

Malik

Ali

2021

Journal of Librarianship and Information Science

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‘Service Quality’ and its influence in Library and Information Science discipline are spectacular when studied intensively. In this study, researchers adopted the Realist and Meta-narrative Evidence Syntheses: Evolving Standards review method and introduced a novel Initialization, Conceptualization, Actualisation) (ICA) framework for meta-narrative studies. This method would act as a boon particularly to the existing methods of conducting meta-narrative studies in social sciences in general and library sciences in particular. A total of 49 research articles were selected from Scopus and Web of Science (WoS) databases, covering a span of 5 years, that is, 2015–2019, published in the domain of library service quality. An extensive in-depth analysis of selected publications was carried out under seven categories (i.e. library, library services, quality, ServQUAL, LibQUAL+, user satisfaction and users’ expectations), which were generated using the VOS-Viewer software and ‘Review Tags’ (manually generated using OneNote). The seven categories further identify a total of 27 sub-categories. The quantitative findings revealed that all the 49 reviewed publications were published in 27 journals. All the journals have been indexed in the Scopus database, whereas 15 journals containing the remaining 22 publications are indexed in both WoS and Scopus databases. This study unfolds a transverse trend in library service quality. It would be beneficial for the library managers to sustain libraries’ service quality and set a benchmark in the said field.

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University Rankings: How Well Do They Measure Library Service Quality?

Cited by 8 publications

References 27 publications

The users' expectations of library service quality in the college libraries of Pakistan: a LibQUAL study

The users' expectations of library service quality in the college libraries of Pakistan: a LibQUAL study

Innovation in using IT: understanding the impact of knowledge absorptive capacity on academic librarians

Unveiling the research pattern and trends in library service quality studies: A meta-narrative review

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