Unmediated is the message: enhancements to traditional interlibrary loan in a Canadian university

Cheung, Ophelia; Patrick, Susan

doi:10.1108/02641610410551978

Cited by 3 publications

(3 citation statements)

References 5 publications

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“…7 Ryerson University Library initially limited the usage of CISTI to faculty in specific disciplines, but later expanded access to all faculty and then graduate students. 6 Using the Get It Now Dashboard, an administrator view of real-time use, access, and finances, institutions can identify activation periods, set maximum spending limits, obtain alerts when specific spending levels have been reached, and automatically shut-off the service when the financial limit or the activation period concludes, whichever comes first.…”

Section: Growing Library User Expectations and E-commerce Principlesmentioning

confidence: 99%

Three Years of Unmediated Document Delivery: An Analysis and Consideration of Collection Development Priorities

Chan

Mune

Wang

et al. 2016

Medical Reference Services Quarterly

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ABSTRACT. San Jose State University Library, like most academic libraries, is struggling to meet users' rising expectations for immediate information within the financial confines of a flat budget. To address acquisition of non-subscribed article content, particularly outside of business hours, San Jose State University Library implemented Copyright Clearance Center's Get It Now, a document delivery service. Three academic years of analyzed data, which involves over 10,000 requests, and the subsequent collection development actions taken by the library will be discussed. The value and challenges of patron-driven, unmediated document delivery services in conjunction with traditional document delivery services will be considered.

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Section: Growing Library User Expectations and E-commerce Principlesmentioning

confidence: 99%

Three Years of Unmediated Document Delivery: An Analysis and Consideration of Collection Development Priorities

Chan

Mune

Wang

et al. 2016

Medical Reference Services Quarterly

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“…The province-wide implementation of VDX interlibrary loan (ILL) software was one of the most ambitious projects (Cheung and Patrick, 2004) undertaken by the Ontario Council of University Libraries (OCUL) (Figure 1) to date. OCUL's membership comprises twenty Ontario universities.…”

Section: Racer and The Ocul Consortiummentioning

confidence: 99%

“…With the arrival of RACER, interlibrary operations progressed from a standalone batch process system, to a state‐of the‐art system that made it easier to send and receive messages in real time. Cheung's article outlines the differences between Ryerson Library's former ILL management system as it then existed, and the VDX replacement (Cheung and Patrick, 2004).…”

Section: Key Factor – Technical Supportmentioning

confidence: 99%

Key factors for consortial success: realizing a shared vision for interlibrary loan in a consortium of Canadian libraries

McGillivray

Greenberg

Fraser

et al. 2009

Interlending &Amp; Document Supply

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Purpose -The purpose of this paper is to identify the factors associated with the successful implementation of a shared interlibrary loan (ILL) system by the Ontario Council of University Libraries (OCUL), a consortium of 20 Ontario universities.Design/methodology/approach -The paper is a descriptive review of the approaches taken in the consortial implementation of OCLC's VDX software. The paper elaborates on the buildingblocks and barriers to success as they were experienced, first by participants in OCUL's centralized implementation activities, and second at the local level by staff at Ryerson University Library, a member institution. Now end users can simultaneously search world-wide catalogues, submit and track progress of requests, and receive materials rapidly. System functionality includes auto-mediated interlibrary loans (direct requesting); use of link-resolver software to transfer citation information from borrowing library catalogues to ILL request forms; and ISO peer-to-peer messaging.Findings -Post-implementation analysis reveals several key factors that contributed to the project's success. These include: planning, leadership, financial support, technical support, cooperation, staff commitment, communication, staff-and end-user centered focus, training and evaluation.Practical implications -This may have broad application for similar complex projects.Originality/value -The OCUL VDX implementation has achieved the originally expected economies of scale, service performance improvements and reduction in localized maintenance and system support. However, there have also been several unforeseen benefits such as the After three years of envisioning, planning, and preparation, OCUL libraries started implementing in the summer of 2003. Implementation was phased across OCUL over a two and a half year period during which time the project has passed several milestones. In September 2005, the French version of the public interface was launched. In 2006-2007 several member-libraries moved from staff-mediated to auto-mediated interlibrary loans (direct requesting), which frees up time for staff to handle more difficult requests. More recently, libraries are using link-resolver software (see Appendix) to transfer citation information from borrowing library databases to ILL request forms. As of May 2008, the introduction of Jasper Reports allows local ILL Managers to generate ILL and Collection Development statistical reports on demand and in real-time or on a fixed schedule. The consortium continues to broaden its reach by implementing ISO peer-to-peer messaging beyond the OCUL network. As of July 2008, more than 2.6 million requests had been processed since 2003.In the case of Ryerson University, participation in the OCUL interlibrary loan initiative has enabled the Ryerson Library to obtain a resource that could not be developed or maintained locally. Participating in the RACER project provides users with software, expanded services, gave staff opportunities for cooperation and networking, and easy access to r...

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Interlending and document supply: a review of the recent literature – 50

McGrath¹

2004

Interlending &Amp; Document Supply

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Unmediated is the message: enhancements to traditional interlibrary loan in a Canadian university

Cited by 3 publications

References 5 publications

Three Years of Unmediated Document Delivery: An Analysis and Consideration of Collection Development Priorities

Three Years of Unmediated Document Delivery: An Analysis and Consideration of Collection Development Priorities

Key factors for consortial success: realizing a shared vision for interlibrary loan in a consortium of Canadian libraries

Interlending and document supply: a review of the recent literature – 50

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