2024
DOI: 10.1002/mar.22089
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Unpacking consumer reactions toward unexpected spoilage of organic versus conventional perishables

Timucin Ozcan,
Ahmet M. Hattat

Abstract: The retail industry greatly relies on perishable foods, which are integral to consumers' shopping routines. However, it remains unclear how consumers react to their spoilage. This study is an initial attempt to explore how consumers react to unexpected product spoilage of organic versus conventional food products and how their evaluations can lead to different emotional and behavioral outcomes. The investigation includes five studies specifically focused on whether organic or conventional foods elicit differen… Show more

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