Abstract:Paper aims: This study analyzes the comprehension of production engineering students about the influence of some key variables on the process performance measures in a service process.Originality: This paper points out the need for educators to re-evaluate their approaches to teaching the Operations Management (OM) principles related to process flow measures.Research method: This study used scenario-based role-playing experiments with 2×2×2 between-subject factorial design with three independent variables (var… Show more
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