Urban tourism attributes and overall satisfaction: An asymmetric impact-performance analysis

Yuan, Jianqiong; Deng, Jinyang; Pierskalla, Chad; King, Brian

doi:10.1016/j.ufug.2018.02.006

Cited by 35 publications

(41 citation statements)

References 49 publications

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“…This finding echoes and further develops previous studies in that expectation can be one of the contextual variables that moderate the relationship between satisfaction and its determinants (e.g. Chen et al, 2015;Yuan et al, 2018). It can thus be concluded that in the urban tourism context, tourist expectation does exaggerate the effect of service performance on satisfaction, and tourist with higher expectation tend to be more sensitive to performance change.…”

Section: Supported Supported Unsupportedsupporting

confidence: 85%

“…The diversified and complex nature of urban tourism warrants the necessity to investigate the heterogeneity amongst different sectors of urban tourism (Neuts & Nijkamp, 2012;Yuan et al, 2018). The above analyses have generated a series of interesting findings that are worthy of discussion.…”

Section: Discussionmentioning

confidence: 99%

“…Some scholars assert that the overall satisfaction towards a city destination is formulated based on the sum of satisfactory attitudes towards different tourism sectors (e.g. tourism attractions, accommodations) (Wearing & Foley, 2017), where the attraction and accommodation sectors demonstrate most profound impact on the overall tourist satisfaction (Van Limburg, 1998;Yuan, Deng, Pierskalla, & King, 2018). Other scholars, however, advocate a sector-specific manner in investigating urban tourist satisfaction, as it could be of more pertinence for improving service quality in the specific sector (Brida, Meleddu, & Pulina, 2012;Li, Fang, Huang, & Goh, 2015;Shi, Zhao, & Chen, 2017;Song et al, 2012).…”

Section: Urban Tourismmentioning

confidence: 99%

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Are tourists with higher expectation more sensitive to service performance? Evidence from urban tourism

Zheng

2019

Journal of Destination Marketing & Management

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This study aims to revisit the classic topic of tourist satisfaction formation in the context of urban tourism, and contribute to the dialogue by verifying an expectation-as-moderator paradigm. A model depicting the relationship between expectation, service performance, perceived value, and tourist satisfaction was constructed and tested based on three-year survey data collected from two major sectors of tourism industry in Hong Kong (accommodation and attraction), using Moderated Structural Equation Model. The results reveal that the moderation effect of tourist expectation exists in accommodation sector, but does not exist in attraction sector. The conclusion suggests that tourists with higher expectation towards accommodation service tend to be more sensitive to service performance. Theoretical and practical implications are discussed.

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Section: Supported Supported Unsupportedsupporting

confidence: 85%

Section: Discussionmentioning

confidence: 99%

Section: Urban Tourismmentioning

confidence: 99%

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Are tourists with higher expectation more sensitive to service performance? Evidence from urban tourism

Zheng

2019

Journal of Destination Marketing & Management

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“…), illustrate how UGI can play a significant role in building a city brand or image, and, thus, in attracting tourist visits (Konijnendijk, 2008). Studies from Boivin and Tanguay, 2019;Yuan et al, 2018;Mikulic et al, 2016, also highlight the very prominent role of UGI concerning tourists use of cities. However, more comprehensive and cross-sectoral approaches must be adopted by city actors, in connection with the nature and UGI characteristics of these cities as tourist destinations, as well as the types/forms of tourism they support and attract, as emphasised in Shoval, 2018, p. 1038) state that urban tourism is "one among many social and economic forces in the urban environment.…”

Section: Discussionmentioning

confidence: 99%

“…Scholarly literature reveals that the role of green areas in urban tourism gains in relevance (Boivin and Tanguay, 2019;Yuan eta l., 2018;Mikulic et al, 2016). A study by Yuan et al (2018) showed that one of the main attributes with which tourists were most satisfied when visiting Savannah in Georgia (USA) were the urban forest, comprising parks and gardens, tree-lines, public squares and trees in neighbourhoods. This was also the only attribute classified as an excitement factor, meaning that urban forests can provide experience to the visitors and generate potentially additional value.…”

Section: Understanding Of Ugi As a Termmentioning

confidence: 99%

Tourist perceptions and uses of urban green infrastructure: An exploratory cross-cultural investigation

Terkenli

Bell

Tošković

et al. 2020

Urban Forestry & Urban Greening

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Urban Green Infrastructure (UGI) serves both inhabitants' and visitors' numerous and various needs. This research aimed to enhance knowledge regarding the role of UGI in urban tourism. The research questions addressed tourists' perceptions of UGI, their understanding and uses of UGI, and the ways that this understanding influenced their travel choice to specific urban destinations. A cross-cultural comparative study among urban tourists was carried out in eight European countries. The selection of case studies followed a roughly comparative logic, employing the same on-site questionnaire survey administered in a sample of large and medium size cities in Southern European, Central European and Northern European countries. Looking from the perspective of the tourists' countries of origin, our findings validate a well-established trend in international tourism, namely the fact that neighbouring countries tend to be the most significant tourist markets of an urban destination. The other major finding confirmed the most well-known tourist movement patterns of Northern and Central Europeans travelling to the Mediterranean for tourism purposes. While the study revealed that the majority of the tourists interviewed were not very familiar with the term 'Green Infrastructure', nor with specific UGI features offered in the visited cities, the importance of UGI was acknowledged and viewed in a mostly very positive light. The majority of respondents enjoyed visiting UGI and used it for some light physical activity or for purposes of relaxation, socialization, and in order to explore the culture and society of the destination city. The fact that most UGI in the case study cities is located around or within a short distance from important heritage sites provided UGI with an indirect possibility of being included in the tourists' visiting plans. In conclusion, the results of this study may prove to be very helpful to local and regional authorities in considering how to plan, manage and promote an urban tourism destination's green infrastructure as part of the tourism offer.

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Tourist trip design with heterogeneous preferences, transport mode selection and environmental considerations

Ruiz-Meza

Montoya‐Torres

2021

Ann Oper Res

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Tourism is one of the fastest-growing sectors in the world with a shift from mass tourism to personalized travel. Nevertheless, it generates significant environmental impacts. The current events associated with quarantine measures generated by COVID-19 represent, however, a risk for this sector. It is hence necessary to create strategies that allow efficient decision-making for all echelons and actors for a rapid recovery. Tourists are key actors, which makes necessary to facilitate tourism trip planning according to tourists’ preferences as a complex process. In this paper, we propose a novel model of tourist trip planning for heterogeneous preferences in a tourist group and selection of transport modes, in the first instance, while a second step seeks at minimizing the level of CO 2 emissions. A comparison of the two models is made considering the objectives associated with individual tourist benefits and group profit equity, in contrast to the inclusion of the cost of CO 2 emissions. A numerical comparison is carried out with a total of 546 data sets. Results illustrate the conflict between those objectives by generating an inverse relationship between the individual and group profit equity of tourists, in addition to individual benefit and emission minimization.

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Urban tourism attributes and overall satisfaction: An asymmetric impact-performance analysis

Cited by 35 publications

References 49 publications

Are tourists with higher expectation more sensitive to service performance? Evidence from urban tourism

Are tourists with higher expectation more sensitive to service performance? Evidence from urban tourism

Tourist perceptions and uses of urban green infrastructure: An exploratory cross-cultural investigation

Tourist trip design with heterogeneous preferences, transport mode selection and environmental considerations

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