Urgency of Consumer Legal Protection and E-Commerce Dispute Resolution Through Arbitration in the Asian Market

Kesuma, Derry Angling; Triputra, Yuli Asmara

doi:10.2991/assehr.k.201209.182

Cited by 4 publications

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“…Sumber: (Gaertner & Smith, 2001) Dari tabel tersebut dapat diketahui bahwa pada tabel keuntungan didapatkan bahwa kemudahan akses informasi dan transaksi yang lebih efisien merupakan keuntungan bagi konsumen, oleh karena itu bisnis elektronik diminati oleh konsumen karena kemudahan dalam bertransaksi sehingga konsumen tidak memerlukan banyak buang energi karena konsumen tidak perlu datang menemui penjual untuk mendapatkan barang atau jasa yang diinginkan. Sedangkan pada tabel kerugian ternyata konsumen sering dirugikan karena masalah keamanan hal ini terjadi karena konsumen tidak mengenal penjual atau belum bertemu dengan penjual, maka dari itu konsumen menjadi tidak yakin dengan keamanan jika bertransaksi dengan penjual yang belum mengetahui (Kesuma & Triputra, 2020) (Dijan Widijowati et al, 2019).…”

Section: Hasil Dan Pembahasan Pandangan E-commerce Dan Perkembanganny...unclassified

Perlindungan Hukum bagi Konsumen dalam Transaksi E-commerce sebagai Tantangan Bisnis di Era Global

Sulistianingsih,

Utami,

Adhi

2023

MERCATORIA

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Tulisan ini bertujuan untuk menganalisis hak-hak konsumen dalam transaksi e-commerce, dan analisis hukum terkait penyelesaian sengketa dalam transaksi melalui e-commerce. Masalah difokuskan analisis pada hak-hak konsumen dan penyelesaian sengketa di luar pengadilan dalam sengketa perdagangan e-commerce. Untuk menganalisis permasalahan yang ada maka digunakan metode yuridis normatif yang mendasarkan pada norma-norma positif. Data-data dikumpulkan melalui studi kepustakaan dan dianalisis secara kualitatif. Kajian ini menyimpulkan bahwa electronic commerce atau yang disebut dengan e-commerce merupakan pasar tanpa batas yang dapat melampaui semua batas, seperti perbedaan waktu, perbedaan bahasa, perbedaan mata uang dan perbedaan peraturan. Masyarakat umumnya melakukan e-commerce karena banyaknya kemudahan yang ada di dalamnya, banyaknya pengguna juga semakin bervariasi. Negara telah mengatur mengenai perlindungan dalam transaksi e-commerce yaitu melalui Undang-undang Perlindungan Konsumen. Transaksi E-Commerce tanpa batas yang melampaui perbedaan regional jika terjadi dapat diselesaikan melalui Alternatif Penyelesaian Sengketa, yang di dalamnya terdapat berbagai bentuk seperti negosiasi, mediasi, konsiliasi, konsultasi, expert judgement, dan arbitrase. Praktik penyelesaian sengketa pada e-commerce dengan Alternatif penyelesaian sengketa menjadi pilihan tepat bagi para pelaku usaha dan konsumen yang membutuhkan penyelesaian yang cepat, murah, dan bersifat rahasia. Penyelesaian sengketa menggunakan alternatif penyelesaian sengketa memiliki keuntungan bagi kedua belah pihak yang bersengketa dengan didasari itikad baik kedua belah pihak.

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Section: Hasil Dan Pembahasan Pandangan E-commerce Dan Perkembanganny...unclassified

Perlindungan Hukum bagi Konsumen dalam Transaksi E-commerce sebagai Tantangan Bisnis di Era Global

Sulistianingsih,

Utami,

Adhi

2023

MERCATORIA

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“…Factors driving the growing electronic commerce are: From the table we can know that in the table of advantages we find that the ease of access to information and more efficient transactions is a benefit for consumers, therefore the electronic business is increasingly favoured by consumers because of the easy transactions so consumers do not need much waste energy because consumer no need to come to meet the seller in order to get the desired goods or services. While at the table of losses it turns out consumers are often harmed because of security problems this happens because consumers do not recognize the seller or have not met with the seller, therefore consumers become unsure of the security if transacting with sellers who have not known (Widijowati, IdwanMariza, & Loin, 2019;Kesuma & Triputra, 2020). The necessity to change the organization Supporting relationships through information sharing in real time Internet sales are limited to people when they start using the internet for purchases Acceleration of business processes…”

Section: E-commerce and Its Development In Indonesia And Global Perspectivementioning

confidence: 99%

Legal Protection on E-Commerce Transactions: Problems and Challenges in Global Business

Santoso¹

2021

lsr

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Electronic commerce or so-called E-Commerce is a borderless market that can transcend all borders, such as time differences, language differences, currency differences and regulatory differences. E-Commerce is very popular with today's society because of the many conveniences that exist in it, because many users of the problem also increasingly colorful, the country is already set through the Consumer Protection Act. Unlimited E-Commerce transactions that transcend regional differences in the event of a dispute are often resolved through Alternative Dispute Resolution (ADR) in which there are various forms such as negotiation, mediation, conciliation, consultation, expert judgment and arbitration. ADR is a non litigation path because if solved by a litigation path it will definitely take longer.

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“…Settlement of trade disputes through arbitration is closely related to the development of a business through electronic media or e-commerce which is currently rapidly using the internet (Kesuma & Triputra, 2020). The rapid development of telecommunication and internet channels in Indonesia no longer requires business people to be present as conventional businesses and does not require complete documents to conduct business transactions, has changed the global order in business transactions.…”

Section: Introductionmentioning

confidence: 99%

Application of Online Arbitration to Dispute Resolution E-Commerce Business in Indonesia (in Academic Discourse and Practice)

Larosa,

Wahid,

Djajaputra

2023

AJESH

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Online trade dispute resolution has actually been regulated in the Law on Trading Through Electronic Systems, namely "PMSE dispute resolution as referred to in paragraph (1) can be held electronically (online dispute resolution) in accordance with the provisions of laws and regulations". However, online dispute resolution currently does not have a clear mechanism to be resolved through online arbitration. The purpose of this study is to see an overview of the Application of Online Arbitration to E-Commerce Business Dispute Resolution in Indonesia (in academic discourse and practice). This method of approach is a normative juridical approach with secondary data. This research is descriptive analytical. The results of the study found that the settlement of trade disputes electronically (e-commerce) through online arbitration in accordance with the APS Law which states that in the event that it is agreed that dispute resolution through arbitration occurs in the form of exchange of letters, then the sending of telex, telegram, facsimile, e-mail, or in the form of other means of communication, accompanied by a note of acceptance by the parties. Online arbitration in the process of its implementation in Indonesia is in accordance with and does not conflict with existing laws and regulations, although there are no implementing rules governing the arbitration process online.

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Urgency of Consumer Legal Protection and E-Commerce Dispute Resolution Through Arbitration in the Asian Market

Cited by 4 publications

References 0 publications

Perlindungan Hukum bagi Konsumen dalam Transaksi E-commerce sebagai Tantangan Bisnis di Era Global

Perlindungan Hukum bagi Konsumen dalam Transaksi E-commerce sebagai Tantangan Bisnis di Era Global

Legal Protection on E-Commerce Transactions: Problems and Challenges in Global Business

Application of Online Arbitration to Dispute Resolution E-Commerce Business in Indonesia (in Academic Discourse and Practice)

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