Usability evaluation of a comprehensive national health information system: A heuristic evaluation

Jeddi, Fateme Rangraz; Nabovati, Ehsan; Bigham, Reyhane; Farrahi, Razieh

doi:10.1016/j.imu.2020.100332

Cited by 24 publications

(4 citation statements)

References 17 publications

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“…showed only two problems with this principle. [ 20 ] The results of these two studies did not match with the results of our study. Therefore, according to the results of this study, it is recommended to define functional keys for the convenience of working with this system, so that users do not have to use the mouse too much to perform repetitive tasks, and solving this problem can increase users’ speed and accuracy in working with the system.…”

Section: Discussioncontrasting

confidence: 96%

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Evaluating the usability of a national health information system with heuristic method

Bouraghi

Rezayi

Amirazodi

et al. 2022

Journal of Education and Health Promotion

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BACKGROUND: Hospital Statistics and Information System is one of the most important health information systems in Iran used in all hospitals in this country. Usability problems can reduce the speed and precision of users when interacting with this system. This study aimed to identify the usability problems of a national health system called “AVAB”. MATERIALS AND METHODS: This descriptive cross-sectional study was conducted in 2020, and three experts evaluated the usability of this system independently by the heuristic evaluation method. Nielsen's usability principles were used to identify usability problems and to classify their severity. RESULTS: A total of 86 unique problems were identified. The highest number of problems were related to the two principles of “help and documentation” and “match between system and the real world” with 23 and 11 usability problems, respectively. The lowest number of problems were related to the two principles of “visibility of system status” and “help users recognize, diagnose, and recover from errors,” each with three problems. 58.1% of the identified problems were in the group of major and catastrophic problems. CONCLUSIONS: With the help of heuristic evaluation method, a significant number of usability problems of Hospital Statistics and Information System were identified. Most of the identified problems were major and catastrophic, and it is necessary to solve these problems by the designers and developers of this system.

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Section: Discussioncontrasting

confidence: 96%

“…In the study by Rangraz Jeddi et al ., these two principles had the least frequency with one problem and did not agree with this study's results. [ 20 ] This principle can be improved by rationally arranging the menu options and choosing the color according to the usual expectations for color codes.…”

Section: Discussionmentioning

confidence: 99%

Evaluating the usability of a national health information system with heuristic method

Bouraghi

Rezayi

Amirazodi

et al. 2022

Journal of Education and Health Promotion

View full text Add to dashboard Cite

show abstract

“…Hospitals have more incentives than ever to make nurse-facing technologies quicker and easier. However, multiple studies have found that the complexities of the nursing workflow are not supported by health IT (Adams et al, 2021; Guo et al, 2011; Iqbal et al, 2021; Rangraz Jeddi et al, 2020). When health IT is difficult to use, the burden of using these technologies and creating workarounds falls on nurses.…”

Section: Introductionmentioning

confidence: 99%

Identifying Usability Challenges in Electronic Medication Administration Record Design Through Scenario-Based Evaluations: A Pilot Study

Pruitt,

Johnson,

Kazi

2023

Proceedings of the Human Factors and Ergonomics Society Annual

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Hospitals have more incentives than ever to make nurse-facing technologies usable. However, the complexities of the nursing workflow are not supported by health information technology. This investigation aimed to identify usability challenges in a hospital system’s electronic medication administration record (eMAR). The research team developed scenarios that nurses completed using a simulated electronic health record. Data was qualitatively analyzed using the reflexive thematic analysis method. Three female medical-surgical nurses participated in the study. Qualitative analysis identified five themes in the data including: 1) essential information exists outside of the eMAR, 2) unable to view future medications, 3) information lost with unit transfer, 4) unable to document home medications, 5) certain medications delay sequential orders. Future usability evaluations of the eMAR should continue to look for poor usability, identify solutions, and consider the process for how individual hospitals can apply these usability evaluations to their own eMARs.

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“…Heuristic evaluation methods can be applied to web-based software [13], [14] and mobile [15] both applying qualitative and quantitative approaches. Website evaluation using heuristic evaluation has been carried out by Rangraz, et al [16] where heuristic evaluation is applied to evaluate the national health information system with the number of evaluators as many as five experts who judge based on the ten principles of Nielsen's usability; Inal [14] used a heuristic method to inspect the national library website where the evaluators involved were 57 students then combined with the System Usability Scale (SUS) and Net Promoter Score (NPS) methods. The heuristic evaluation used is able to detect most of the crucial usability issues in the system.…”

Section: Introductionmentioning

confidence: 99%

Quantitative analysis in a heuristic evaluation of web-based encyclopedia for children

Marthasari

Hayatin

2021

TELKOMNIKA

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Anapedia is a web-based encyclopedia designed specifically for children. The web was built because there are still very few Indonesian-language encyclopedias for children. This paper presents an evaluation of the usability of the Anapedia website developed for children in Indonesia to retrieve information available in a wide range of areas. In the context of usability evaluation of children encyclopedia, this is the first study to analyze usability problems identified by experts during the heuristic inspection on their overall evaluation score. This evaluation, performed by seven usability experts, involved the identification and analysis of usability problems in the selected website. The assessment process was mainly based on the Sirius framework evaluation mechanism. The web considered as having high usability level, but they identified many usability problems for further improvement of the site. The most violated heuristic item was found to be "help" whereas the least violated heuristic item was "labelling" aspect.

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Usability evaluation of a comprehensive national health information system: A heuristic evaluation

Cited by 24 publications

References 17 publications

Evaluating the usability of a national health information system with heuristic method

Evaluating the usability of a national health information system with heuristic method

Identifying Usability Challenges in Electronic Medication Administration Record Design Through Scenario-Based Evaluations: A Pilot Study

Quantitative analysis in a heuristic evaluation of web-based encyclopedia for children

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