“…Laboratory-based human factors research on transit bus usability have largely comprised evaluations of specific components used in the bus environment such as access ramps [29] and wheeled mobility securement systems [30,31,32] for comfort, safety, ease-of-use, and efficiency. There are few usability evaluations of the vehicle environment in its entirety during the boarding and disembarking process [24,33,34,35,36].…”