Usability evaluation of messenger applications for Android phones using cognitive walkthrough

Jadhav, Dhiraj; Bhutkar, Ganesh; Mehta, Vishal

doi:10.1145/2525194.2525202

Cited by 33 publications

(21 citation statements)

References 17 publications

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“…Although the previous studies applied usability evaluations to mobile IM apps, the most similar study to this paper was an evaluation made in 2013: a MIM usability evaluation on Android devices [74] using cognitive walkthrough in a laboratory environment with the assistance of six evaluators. Due to, in the authors' opinion, the impossibility to target all existing IM apps on markets, they used a review on the best Android platform applications (based on users' opinions) published by the "PC Magazine" website [75].…”

Section: Discussionmentioning

confidence: 99%

Identifying Usability Issues in Instant Messaging Apps on iOS and Android Platforms

Caro‐Alvaro

García-López

García-Cabot

et al. 2018

Mobile Information Systems

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With the rise of mobile devices and the high number of instant messaging applications available in the stores, it is necessary to evaluate the usability of such applications to provide a more satisfying user experience. To this end, this paper presents a methodical usability evaluation of instant messaging applications both in iOS and Android platforms. A predefined evaluation was used, which was created to detect the main usability issues of mobile applications, regardless of the device used and the evaluated applications. Consequently, two methods were used: the keystroke level model and the mobile heuristic evaluation. Also, the results suggest that the main problems of this type of applications are difficulties in performing tasks (some of them were not agile nor easy to complete), lack of element cohesion (some icons and buttons did not follow the style of the operating system, bad translations, and too much information on the screen), problems with the user interface (pop-ups overlapping the status bar, clipped elements, sometimes the interface did not rotate, and, in other cases, the interface changed considerably when the device was rotated), and lack of information about privacy and security features. Finally, based on the results, we propose a set of recommendations that will be helpful for developers of this kind of applications.

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Section: Discussionmentioning

confidence: 99%

Identifying Usability Issues in Instant Messaging Apps on iOS and Android Platforms

Caro‐Alvaro

García-López

García-Cabot

et al. 2018

Mobile Information Systems

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“…Back in 2013, IM usability evaluation on Android devices was conducted [59]. This analysis was conducted using the Cognitive Walkthrough methodology in a laboratory environment with six evaluators.…”

Section: Discussionmentioning

confidence: 99%

A Systematic Evaluation of Mobile Applications for Instant Messaging on iOS Devices

Caro‐Alvaro

García-López

García-Cabot

et al. 2017

Mobile Information Systems

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Nowadays, instant messaging applications (apps) are one of the most popular applications for mobile devices with millions of active users. However, mobile devices present hardware and software characteristics and limitations compared with personal computers. Hence, to address the usability issues of mobile apps, a specific methodology must be conducted. This paper shows the findings from a systematic analysis of these applications on iOS mobile platform that was conducted to identify some usability issues in mobile applications for instant messaging. The overall process includes a Keystroke-Level Modeling and a Mobile Heuristic Evaluation. In the same trend, we propose a set of guidelines for improving the usability of these apps. Based on our findings, this analysis will help in the future to create more effective mobile applications for instant messaging.

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“…It represents tasks and related action sequences involved in task completion, and highlights possible problems [5]. So, it brings out related problems which are faced by users while executing specific action sequence during user interaction with the system [15]. There are several important tasks such as storage of food item, checking out its quantity and expiry, monitoring condition, cleaning of food carriers and so on.…”

Section: Sequence Modelmentioning

confidence: 99%

Contextual Design of Intelligent Food Carrier in Refrigerator: An Indian Perspective

Kale¹,

Bhutkar²,

Pawar³

et al. 2015

Human Work Interaction Design. Work Analysis and Interaction Design Methods for Pervasive and Smart Workplaces

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Refrigerators are used to store food items mainly in food carriers such as plastic boxes, trays or bags. This research paper is focused on Contextual Inquiry (CI) of refrigerators and related contextual design of egg tray. To understand user perspectives about refrigerators, food items, food carriers and related problems, a CI is conducted with 19 home users from 12 households. The CI has provided vital insights into several major aspects of refrigerators, their usage and user interaction. For example, the maximum weight of a food item stored in refrigerator is about 2 Kg. The selected food carrier for implementation is an egg tray. Such intelligent tray is a specially designed food carrier using a load cell for sensing a weight of eggs stored on it. Thus, a contextual design of egg tray helps in providing information about number of eggs stored on a egg tray. In future, this research work will be extended to other food carriers and related mobile App.

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Usability evaluation of messenger applications for Android phones using cognitive walkthrough

Cited by 33 publications

References 17 publications

Identifying Usability Issues in Instant Messaging Apps on iOS and Android Platforms

Identifying Usability Issues in Instant Messaging Apps on iOS and Android Platforms

A Systematic Evaluation of Mobile Applications for Instant Messaging on iOS Devices

Contextual Design of Intelligent Food Carrier in Refrigerator: An Indian Perspective

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