Usability of consumer electronic products

Do Usability Professionals Think about User Experience in the Same Way as Users and Developers Do?

“…The second classification contrasted subjective and objective experiences, by following the suggestion in Han [5,6] that objective performance and subjective image/impression are both important dimensions. This classification was chosen because it gave detailed definitions of the two categories and could be expected to capture broadly any UX related constructs [5,6]. In addition, the classification seemed to reflect the utilitarian/experiential dimension used by other researchers.…”

“…478-479]. Furthermore, the subjective dimension covers both the immediate image/impression that the user gets from interacting with the product in that moment, the user's description of impressions of an interaction, and their judgment and attitude toward this interaction [6]. Thus, a different set and range of emotional processes involved in interacting with computers may be covered by the subjective image/impression category, compared to an experiential dimension.…”

Product intelligence: its conceptualization, measurement and impact on consumer satisfaction

“…Also, users experience major problems when they have to reset channels on their TV sets and many functions permanently remain untouched (Den Buurman 1997). Some users do not even know that certain functions exist while, in other cases, consumers give up on using certain functions because their operation is too difficult to learn and use (Han et al 2001). In short, we expect that: H2c Product intelligence is positively related to perceived complexity.…”

Uso Do Eye Tracking Para Obtenção De Medidas Quantitativas Em Testes De Usabilidade: Um Estudo Focado Na Medida Da Satisfação

“…O conceito de usabilidade foi desenvolvido principalmente para a aplicação na interação humano-computador (HCI) (FALCÃO e SOARES, 2013), sendo considerada como um importante atributo para o sucesso de interfaces gráficas (JORDAN, 1998;HAN ET AL., 2001; TULLIS E ALBERT, 2008), e também para produtos físicos.…”

“…De acordo com Falcão e Soares (2013), quanto a este aspecto, pode se classificar as medidas de usabilidade em (NIELSEN, 1993;HAN ET AL., 2001; RAITA & OUL-ASVIRTA, 2011): -Medidas operacionais de usabilidade de caráter objetivo: correspondem às variáveis quantitativas relativas ao desempenho, ao tempo necessário para executar a tarefa e à quantidade de erros cometidos pelo usuário na execução desta.…”