Usability of E-Government Services in Developing Countries

Kirui, Edward; Kemei, Peter

doi:10.14445/22312803/ijctt-v15p123

Cited by 7 publications

(3 citation statements)

References 9 publications

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“…Several researchers (Aladwani, 2016;Corojan & Criado, 2012;Kim, 2014) have highlighted the notion that corruption significantly contributes to the failure of e-government projects in developing nations. From a technical perspective, many studies (Kirui & Kemei, 2014;Ray, 2011) have indicated that e-government projects in developing countries have failed because of poor usability. It is, therefore, possible that corruption in e-government projects can lead to the redirection of resources, thereby leaving little room for developing high quality, usable websites.…”

Section: Corruptionmentioning

confidence: 99%

Determining the Accessibility of e-Government Websites in Sub-Saharan Africa Against WCAG 2.0 Standard

Verkijika

Wet

2017

International Journal of Electronic Government Research

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The purpose of this study was to determine the conformance levels of government websites in Sub-Saharan Africa (SSA) to Web Content Accessibility Guidelines (WCAG) 2.0 and examine which macro factors influenced the accessibility these websites. The findings indicated that the majority of government websites in SSA still had a long way to go to become accessible based on the WCAG 2.0 standards. None of the 217 government websites examined adhered to all the WCAG 2.0 guidelines. Cross country analysis showed that there are three macro factors influencing e-government accessibility in SSA, namely Human Development Index (HDI), Corruption Perception Index (CPI), and percentage of the active population (15-64 years). Countries with high HDI levels and low CPI levels tend to have websites with fewer accessibility errors, while those for countries with high percentage of the active population have more accessibility errors.

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Section: Corruptionmentioning

confidence: 99%

Determining the Accessibility of e-Government Websites in Sub-Saharan Africa Against WCAG 2.0 Standard

Verkijika

Wet

2017

International Journal of Electronic Government Research

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“…This in turn is determined by the source characteristics. Low IL skills hinder the use of electronic sources (Lozanova-Belcheva, 2013) and has been shown to be one of the reasons for not engaging in online collaboration or, for example, using online government services (Kirui and Kemei, 2014).…”

Section: Information Literacymentioning

confidence: 99%

Social Media and Entrepreneurship: Exploring the Role of Digital Source Selection and Information Literacy

Nikou

Brännback

Orrensalo

et al. 2020

Exploring Diversity in Entrepreneurship

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Internet-based applications, such as social media -offer potentially effective and efficient vehicles to access, use and distribute information as well as means to network with other actors. However, for realizing this potential, critical competencies are information and digital literacy. In this chapter we discuss the importance of information literacy (IL) in the context of social media. Information literacy is defined as cognitive skills necessary for using and evaluating information in an educated and effective way. IL is a necessary competence for entrepreneurs in general and specifically for entrepreneurs relying entirely or partially on social media in their entrepreneurial activities. We argue that access and use of information is an important way for entrepreneurs to reduce uncertainty in their entrepreneurial action. Information literacy and information source selection are important to practicing entrepreneurs as most need to access information in order to run their business; information from policy makers, financing institutions, tax authorities and legal counsel to name a few. This information is today inherently provided in digital format.In this chapter our focus is on digital information and specifically digital source selection and information literacy. We have studied 145 Finnish entrepreneurs and analyzed their information literacy in relation to digital source selection. Results show that while information literacy impact digital information source selection, that relationship is influenced by source accessibility and the task complexity. Interestingly, and somewhat unexpectedly the study revealed that source selection is directly influenced by the opinions of peers or social norms.

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“…A framework may be for a set of functions within a system and how they interrelate, it is generally more comprehensive than a protocol and more prescriptive than a structure [25]. [1] Observed that the level of usability of the existing eGovernment projects results from the attention paid to end user requirements before and after the design.…”

Section: Theoretical Usability Frameworkmentioning

confidence: 99%

Usability Framework for E-Government Services in Developing Countries

Kirui¹,

Baguma²,

Kiprono³

2016

IJCA

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Lack of usability frameworks for developing countries has contributed to designing and deploying systems that fails at a high rate. This paper discusses a research effort on how rejuvenated Living Lab concept can contribute to designing usability frameworks for developing countries. Living Lab is a user centric innovative setting that involves everyday practices and research that facilitates user influence approach in an open and distributed innovation processes. The concept enables engaging relevant partners in a real life context for addressing usability issues.

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Usability of E-Government Services in Developing Countries

Cited by 7 publications

References 9 publications

Determining the Accessibility of e-Government Websites in Sub-Saharan Africa Against WCAG 2.0 Standard

Determining the Accessibility of e-Government Websites in Sub-Saharan Africa Against WCAG 2.0 Standard

Social Media and Entrepreneurship: Exploring the Role of Digital Source Selection and Information Literacy

Usability Framework for E-Government Services in Developing Countries

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