2020
DOI: 10.1109/access.2020.2981892
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Usability of Mobile Applications: A Systematic Literature Study

Abstract: Since the release of the first mobile devices, the usability of on-board applications has been the concern not only of software vendors but hardware manufacturers as well. The academia community later willingly joined the discussion on usability in terms of theory and empirical measurement, having experience and knowledge in desktop settings. At first sight, such a background should guarantee a solid foundation to conduct research on software usability in a new setting. However, a preliminary study on the subj… Show more

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Cited by 173 publications
(116 citation statements)
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References 147 publications
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“…In our latest study [25] we pointed out the ten most frequent usability attributes, namely: efficiency (70%), satisfaction (66%) and effectiveness (58%), learnability (45%), memorability (23%), cognitive load (19%), errors (17%), simplicity (13%), ease of use (9%) and navigation (8%), where the percentage in brackets show the relative frequency of occurrence of the attribute in reference to all extracted documents.…”
Section: Definitions Measures and Methodsmentioning
confidence: 93%
See 1 more Smart Citation
“…In our latest study [25] we pointed out the ten most frequent usability attributes, namely: efficiency (70%), satisfaction (66%) and effectiveness (58%), learnability (45%), memorability (23%), cognitive load (19%), errors (17%), simplicity (13%), ease of use (9%) and navigation (8%), where the percentage in brackets show the relative frequency of occurrence of the attribute in reference to all extracted documents.…”
Section: Definitions Measures and Methodsmentioning
confidence: 93%
“…In light of systematic literature review and analysis, covering the volume of 791 documents, indexed by Scopus database and published between 2001 and 2018, we determined the research methods applied to measure and evaluate usability of mobile applications [25]. Our findings also show that in only a few studies, collecting data concerned more than one technique, since very few utilized the retrospective video data analysis as well.…”
Section: Introductionmentioning
confidence: 98%
“…In the light of the results obtained in our previous study [7], in the context of mobile applications, the majority of studies have pointed to the usability definition adapted from the ISO 9241-11 norm. Here, usability is defined as "the extent to which a system, product or service can be used by specified users to achieve specified goals with effectiveness, efficiency and satisfaction in a specified context of use" [8].…”
Section: Theoretical Background and Related Workmentioning
confidence: 95%
“…Furthermore, along with these three already articulated attributes, in some studies, other attributes have also been considered, namely: learnability, memorability, cognitive load, errors, ease of use, navigation and operability [7].…”
Section: Theoretical Background and Related Workmentioning
confidence: 99%
“…Cognitive load theory, which provides instructional design guidelines, divides cognitive load imposed by learning materials into intrinsic, extraneous, and germane loads [35], [36]: Intrinsic load relates to the number of interacting information elements in a material [37]. High intrinsic load is imposed by materials with high element interactivity [38].…”
Section: A Cognitive Load Theorymentioning
confidence: 99%