“…However, because end-users operate them differently than intended by the manufacturers and designers, they produce major energy waste (Pritoni et al, 2015); (2) Although CTs can automatically adjust the patterns of electrical consumption to save energy, end users do not use these functions. As a result, the users expect features that decrease the complexity of operating the product and do not feel confident in using the functions; (3) End users are unable to accurately understand the features and advantages of the CTs because they do not know what to expect of these devices; (4) Customers should receive accurate and complete information regarding the relationship between kWh and CO 2 so that they can understand the environmental impact of incorrect operation of a CT (Ponce et al, 2018a); (5) The device is designed only for meeting certain types of expectations, it means that those devices are generally designed for the typical user rather than non-typical user; thus it cannot be entirely or quickly adopted because some end users do not consider saving energy to be their main expectation. Their primary expectation is what they look for when buying an air conditioning system: cost, energy efficiency, performance, durability, reliability, brand, greenness, and aesthetics; (6) If customers do not use an HVAC correctly, then the human-machine interface (HMI) will be unable to support the CT in improving the customers' understanding of energy efficiency (Ponce et al, 2018b(Ponce et al, , 2017.…”