“…To collect a data, a qualitative method using think aloud method (Khong 2019, Birns et al, 2002and Petrie et al, 2010 involving the Faculty of Creative Multimedia employees and students. This method will require the participant to verbalize their though while performing a task (Fan, 2020) which is widely used in usability testing in sports (Whitehead, 2021), mobile app (Nasruddin, 2018), culture heritage (Khong, 2019), mathematics (Durksen, 2021) and UX course and syllabus (Fan, 2020;Carter-Roberts, 2021). Think aloud method is chose due to the researcher will be able to capture the participant thought in real time while they are going through the process (Alhadreti and Mayhew, 2018).…”