Use and behavioural intention using digital payment systems among rural residents: Extending the UTAUT-2 model

Enablers and disablers for contactless payment acceptance among Malaysian adults

“…Based on the above theoretical reviews, UTAUT2 and TRI 2.0 were identified as the two key models in the development of CPAM. In the context of contactless payment, scholars have adopted UTAUT2 as is or adapted it by combining other theories (fully or partially) (Oliveira et al, 2016;Semerikova, 2019) or incorporating other relevant factors, such as trust (Alalwan et al, 2017;Alkhowaiter, 2022;Patil et al, 2020), security (Ong et al, 2023), and security and sensitization (Malinga and Maiga, 2020). We adopted a similar approach in this study, in which UTAUT2 was partially adapted by including performance and effort expectancy, and hedonic motivation.…”

“…For instance, a recent survey revealed that a total of 74% of Malaysians used contactless payments for their retail purchases in 2022, an increase from 56% recorded in 2021 (The Star, 2023). However, despite several government-led promotion campaigns to boost contactless payments, implementing this technology in Malaysia has met some resistance (Ong et al, 2023). The contactless payment ecosystem is expected to continue evolving; hence the factors influencing the acceptance of this technology from the consumer's standpoint, especially from developing nations such as Malaysia, should be elucidated.…”

“…Other theories including the personality trait-based Technology Readiness Index 1 and 2 (TRI) (Parasuraman, 2000;Parasuraman and Colby, 2015) are under-researched in contactless payment studies. Factors such as performance expectations, social influence, and convenience (Mohamed et al, 2020;Faletehan et al, 2020) are often cited as influencing contactless payment adoption, whereas privacy and perceived risks emerge as the main barriers (Padmawidjaja et al, 2020;Ozturk, 2016;Ong et al, 2023). However, other factors, including status, fun, and enjoyment, have yet to be fully investigated in contactless payment studies, although these have been shown to motivate the uptake of smartphones (Malik et al, 2017;Olasina and Kheswa, 2021).…”

Understanding the Determinants of FinTech Adoption: Integrating UTAUT2 with Trust Theoretic Model

“…Recommendations, testimonials, and discussions on social platforms contributed to users' perceptions of the usefulness and trustworthiness of mobile payment services (Basri et al 2022). Research by Ong et al (2023) on behavioral intention to use digital payment systems among rural residents found that the involvement and support of family members played a vital role. In the context of FinTech, social influence not only shapes adoption but can also contribute to the development of trust and credibility for these services (Kilani et al 2023).…”

“…Additionally, the model suggests that moderators, such as age, gender, and experience, can influence the strength of these relationships. Researchers and practitioners often use the UTAUT2 model to assess and predict technology adoption in various contexts, including the adoption of financial technology (FinTech) services, mobile apps, and information systems (Alalwan et al 2017;De Blanes Sebastián et al 2023;Ong et al 2023). This research utilizes the UTAUT2 framework as one of its theoretical perspectives because it offers greater comprehensiveness and appropriateness for uncovering the factors that lead to the actual usage of FinTech services.…”