Use and user satisfaction with library services and resources at the main library of the General Sir John Kotelawala Defence University, Sri Lanka

Ranawella, T.C.; Rajapaksha, M.P.

doi:10.4038/jula.v20i2.7899

Cited by 3 publications

(7 citation statements)

References 6 publications

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“…Only 31.3% uses them. This reflects the trend of many other research findings (Dubicki 2010, Gunasekera 2010, Jezeel and Dehigama 2014, Premarathne 2017, Ranawella and Rajapaksha 2017, although Head andEisenberg (2009, 2010) and Head (2013) have proved that the use of databases are very high among their respondents (94%, 88% and 82% respectively). Findings of the FGMs established that most respondents are not aware of the available databases or they are not guided to read scholarly material from the databases and they are satisfied with the content found from the Internet.…”

Section: Discussionsupporting

confidence: 81%

“…The respondents mostly use recommended readings (70%) in conformity with several international studies (Cheunwattana 2012, Head 2013, Head and Eisenberg 2009 as well as Sri Lankan studies (Gunasekera 2010, Ranawella and Rajapaksha 2017, Wijetunge and Alahakoon 2017. Internet was the second most used resource (62.6%) according to the quantitative survey and all the FGM participants confirmed that the first place they looked for information was the Internet.…”

Section: Discussionsupporting

confidence: 69%

“…Majority of the respondents confirmed that they had not received any training in using Internet or library resources, This situation is not uncommon in other libraries as many Sri Lankan researchers (Gunasekera 2010, Jezeel and Dehigama 2016, Karunarathne 2015, Premarathne 2017, Ranawella and Rajapaksha 2017 as well as international researchers (Head and Eisenberg 2010, Kumar 2013and Vighnarajah 2016 have identified that the students are not aware of the available library resources and services. Head and Eisenberg (2010) comments that there is a gaping hole in the understanding of the students on how the vast range of resources provided by the libraries could meet their need for trusted information.…”

Section: Discussionmentioning

confidence: 98%

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Information Seeking Behavior of the Humanities and Social Science Undergraduates: A Case of University of Colombo

Wijetunge

2019

Jnl Univ. Librarians Assoc. Sri Lanka

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This paper discusses the Information Seeking Behavior (ISB) of the Humanities and Social Science (HSS) undergraduates of the University of Colombo with three objectives; to study the information resource usage of the undergraduates, to study the barriers they encounter in seeking and using the information and to study the information seeking process of the undergraduates. A questionnaire and Focus Group Meetings (FGMs) were used to gather quantitative and qualitative data. Convenient Sampling method was used and the response rate was 82% out of 550 questionnaires while 95 attended the FGMs. SPSS (ver. 22) and manual analysis were used to analyze data.Most respondents use Internet instead of library resources and do not use standard criteria to evaluate information. The majority consult their batch mates for help in using information resources. At the same time, most of them have not received any training in using the library resources or Internet. They face several barriers related to library resources, facilities, services and training which prevent them from reaching the library first for their information needs. The processes they follow to search and use information correspond to some other information seeking models. It is recommended that additional research is required to substantiate the gravity of this issue and librarians need to collaborate with the faculty to improve their ISB.

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Section: Discussionsupporting

confidence: 81%

Section: Discussionsupporting

confidence: 69%

Section: Discussionmentioning

confidence: 98%

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Information Seeking Behavior of the Humanities and Social Science Undergraduates: A Case of University of Colombo

Wijetunge

2019

Jnl Univ. Librarians Assoc. Sri Lanka

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“…Users indicated that they had high expectations to receive more services from the library such as electronic resource collection, the Internet and computer facilities. Ranawella and Rajapaksha (2017) also conducted a survey among the first and third year undergraduates of two faculties of General Sri John Kothalawala Defence University to assess the use and user satisfaction of library resources and services at the Main Library. Findings of the study revealed that undergraduates were satisfied with the overall library resources, services, and facilities.…”

Section: Review Of Literaturementioning

confidence: 99%

“…At this juncture, it is important that the library management focuses on conducting user satisfaction studies which will determine factors that encourage or discourage the use of library resources and services. In addition, every year, new students enter the university with different levels of library usage and information searching skills (Ranawella & Rajapaksha, 2017). Their expectations and perceptions vary a lot.…”

Section: Introductionmentioning

confidence: 99%

Exploring Undergraduates’ Satisfaction with Library Resources and Services: A Case Study of the Science Library, University of Peradeniya, Sri Lanka

Hindagolla

2021

Jnl Univ. Librarians Assoc. Sri Lanka

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This study investigated the level of undergraduates' satisfaction and their perceptions towards library resources and services provided by the Science Library, University of Peradeniya. The survey research method was adopted to achieve the above objectives. A questionnaire was administered to 442 undergraduates of the Faculty of Science. 371 duly filled questionnaires were returned, were then analyzed. The findings revealed that more than 60% of the undergraduates visited the library daily and weekly, while more than 80% of them visited the library for multiple purposes. Regarding the available resources, the majority of the undergraduates were satisfied with the library book collection, periodicals and available magazines. Yet, only 39% and 32% of students reported that they were satisfied with e-resources and audiovisual materials available in the library respectively. Considering the library services, the majority of respondents were satisfied with lending, reference, referral and photocopying services. However, 11% of them were not satisfied, where as 13% of the students were not even aware of online services provided by the library. Further, the findings demonstrated that limited number of

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Factors Influencing Undergraduates’ Satisfaction with the Library: with Special Reference to the Science Library, University of Peradeniya, Sri Lanka

Hindagolla

Weerasinghe

2022

Sri Lanka Lib. Rev.

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University libraries play a vital role in the information society through the provision of quality information effectively and efficiently to the academic community. The proliferation of Information Technology opens avenues for easy accessibility of information and eliminates the need of physical library visits to satisfy information needs. It is crucial that university libraries adopt innovative strategies to satisfy tech-savvy users in this digital era. Therefore, the library management should identify the significant factors influencing students' satisfaction towards the library. In this study, undergraduates' satisfaction was assessed by a conceptual model with the dimensions of Library services, resources and staff. The simultaneous effects of these variables on satisfaction were also determined. Data were gathered through a survey performed among 442 Science undergraduates of University of Peradeniya, Sri Lanka and the model was tested using multiple regression analysis. The results indicated that Library services, Library resources and Library staff were strong determinants of undergraduate satisfaction. Library facilities accounted for 41.1% of the variance of students' satisfaction. It is recommended that the library management should improve Library facilities such as services, resources and staff to enhance the level of undergraduates' satisfaction with the Library.

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Use and user satisfaction with library services and resources at the main library of the General Sir John Kotelawala Defence University, Sri Lanka

Cited by 3 publications

References 6 publications

Information Seeking Behavior of the Humanities and Social Science Undergraduates: A Case of University of Colombo

Information Seeking Behavior of the Humanities and Social Science Undergraduates: A Case of University of Colombo

Exploring Undergraduates’ Satisfaction with Library Resources and Services: A Case Study of the Science Library, University of Peradeniya, Sri Lanka

Factors Influencing Undergraduates’ Satisfaction with the Library: with Special Reference to the Science Library, University of Peradeniya, Sri Lanka

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