Use of an innovative video feedback technique to enhance communication skills training

Abstract

Effective communication skills are a professional competency, yet are often overlooked during training. Providing immediate and constructive feedback is imperative to assist students in developing better communication skills. We sought to evaluate the educational value of using a university-developed application, Rapid Feedback, to provide feedback following students' oral presentations over two years. An online survey comprising of eight 5-point Likert scale items and one open-ended question was conducted in 114 (response rate = 86.5%) students. Students either strongly agreed or agreed that the feedback delivered was timely (98%), relevant (96%), high quality (90%), and specific to enhance their learning (87%). The feedback obtained has helped to identify strengths and weaknesses (87%). Students commented that feedback received will improve their communication skills (90%). The report was also shown to supplement verbal feedback (95%). Overall, students expressed that the feedback report was valuable, allowing for critical self-reflection and future retention. Staff have also found the application easy to use and administer. In a time-and resource-constrained teaching environment, educators constantly explore technology to support student learning and teaching outcomes. We have implemented an application that is user-friendly to staff, efficient, and has provided effective feedback that is well-received and valued by students.

Assessment of Pharmacy Students' Communication Competence Using the Roter Interaction Analysis System During Objective Structured Clinical Examinations

“…As defined above, utterances are units of spoken language or statements. 16 We grouped each utterance into one of 41 mutually exclusive categories comprised of 15 socio-emotional and 26 business categories (Appendix 1). The coders wrote down all of the words spoken by the students and the patients so that the accuracy of the coding could be confirmed.…”

Improving Deployment-Related Primary Care Provider Assessments of PTSD and Mental Health Conditions

“…Providers who have received training on interpersonal communication skills provide more medical counseling (Brown et al, 2000), elicit more information and concerns from the patient (Joos et al, 1995;Rao et al, 2007;Langewitz et al, 1998), exhibit greater facilitative communication and information giving (Kim et al, 2002;Rao et al, 2007), ask more open ended questions, ask patients for opinions more frequently, give more biomedical information, have less negative affect (Levinson & Roter, 1993), show improved overall communication skills (Back et al, 2007;Roter et al, 2004;Helitzer et al, 2010;Rao et al, 2007;Roter et al, 1995;Fallowfield et al, 2003), and receive higher patient satisfaction ratings (Rao et al, 2007;Frosthom et al, 2005).…”

Semiologia integrada: uma experiência curricular de aproximação antecipada e integrada à prática médica

“…Maguire et al encontraram uma superioridade evidente nos profissionais treinados com a técnica de "vídeo feedback interativa" frente à técnica convencional. Vá-rios trabalhos posteriores têm confirmado a importância dessa técnica para o sucesso no ensino das habilidades de comunicação [21][22][23] . Em nossa experiência, a filmagem de diferentes situações de entrevistas protagonizadas tanto pelos alunos quanto pelos professores tem facilitado significativamente a observação e o treinamento nas técnicas de comunicação e de entrevistas.…”