2020
DOI: 10.2196/16680
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Use of Telephone and Digital Channels to Engage Socioeconomically Disadvantaged Adults in Health Disparities Research Within a Social Service Setting: Cross-Sectional Study

Abstract: Background Engaging socioeconomically disadvantaged populations in health research is vital to understanding and, ultimately, eliminating health-related disparities. Digital communication channels are increasingly used to recruit study participants, and recent trends indicate a growing need to partner with the social service sector to improve population health. However, few studies have recruited participants from social service settings using multiple digital channels. … Show more

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Cited by 8 publications
(8 citation statements)
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“…15 Digital media, such as phone calls, text messages, and email, have been used successfully in the recruitment of underrepresented older adults. 16,17 Our findings on the effectiveness of phone outreach align with these results. This is a critical step in carrying out population-based research on vulnerable patients such as those who have serious illness.…”
Section: Discussionsupporting
confidence: 82%
“…15 Digital media, such as phone calls, text messages, and email, have been used successfully in the recruitment of underrepresented older adults. 16,17 Our findings on the effectiveness of phone outreach align with these results. This is a critical step in carrying out population-based research on vulnerable patients such as those who have serious illness.…”
Section: Discussionsupporting
confidence: 82%
“…Lower levels of household income were also associated with lower likelihood of internet use to communicate with healthcare providers and searching for health information for others. These differences may reflect disparities in overall internet access by broadband or cellular networks [ 61 , 62 ].…”
Section: Discussionmentioning
confidence: 99%
“…The reasons for these differences in comorbidities are not fully understood but may reflect regional variations or differences in survey methodology. For example, patients recruited for online surveys may be generally younger, more educated, and more likely to have private health insurance than patients recruited for phone surveys such as MAPP [ 21 ]; therefore, the UPLIFT population may have been more aware of health conditions and may have been more likely to respond in the affirmative to screening questions for other health conditions. It is also possible that patient awareness of comorbidities and health literacy have increased in the years since the MAPP study was conducted and contributed to differences in comorbidity rates between MAPP and UPLIFT.…”
Section: Discussionmentioning
confidence: 99%