“…Maintaining the level of service during the event involves accessibility to off-venue destinations, awareness of increased workload caused by mass gatherings outside of the area, and the deployment of operative resources in the venue. According to previous studies, mass gatherings mainly increase workload for the EMS, healthcare facilities, and police forces [5,6,8,[10][11][12][14][15][16]20,21,[25][26][27][28][29]31,[48][49][50][51]. This supports the findings of the present study, as the informants pointed out that operative workload during the event builds for EMS and police, whereas the increase in workload for rescue service operative personnel is only minor.…”