Use of WhatsApp for Polyclinic Consultation of Suspected Patients With COVID-19: Retrospective Case Control Study

Sabırlı, Ramazan; Karslı, Emre; Canacik, Omer; Ercin, Dogan; Çiftçi, Handan; Şahin, Levent; Dolanbay, Turgut; Tütüncü, Emin Ediz

doi:10.2196/22874

Cited by 13 publications

(22 citation statements)

References 12 publications

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“…Cluster 1 is composed of articles relating to the use of mobile apps for video consultation with healthcare professionals. Sabrir et al [ 7 ] investigated the effects of WhatsApp video consultation on patient admission and discharge times in comparison to bedside consultation during the pandemic. Consultation via WhatsApp was reported to have reduced both contact time with patients with COVID-19 and that the number of medical staffs contacting patients.…”

Section: Resultsmentioning

confidence: 99%

Consumer Informatics and COVID-19 Pandemics: Challenges and Opportunities for Research

Staccini

Lau

2021

Yearb Med Inform

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Summary Objective: To summarise the state of the art during the year 2020 in consumer health informatics and education, with a special emphasis on “Managing Pandemics with Health Informatics - Successes and Challenges”. Methods: We conducted a systematic search of articles published in PubMed using a predefined set of queries, which identified 147 potential articles for review. These articles were screened according to topic relevance and 15 were selected for consideration of best paper candidates, which were then presented to a panel of international experts for full paper review and scoring. The top five papers were discussed in a consensus meeting. Three papers received the highest score from the expert panel, and these papers were selected to be representative papers on consumer informatics for managing pandemics in the year 2020. Results: Bibliometrics analysis conducted on words found in abstracts of the candidate papers revealed 4 clusters of articles, where the clustering outcomes explained 77.04% of the dispersion. The first cluster composed of articles related to the use of mobile apps for video consultation and telehealth during the pandemic. The second revealed studies reporting the lived experience of healthcare workers and patients during COVID-19. The third focused on ways people used the internet to seek for health information during the pandemic and the dissemination of fake news. The last cluster composed of articles reporting the use of social listening methods (e.g., via tweet hashtags) to explore the spread of the virus around the world. Conclusions: The pandemic outbreak of the novel coronavirus disease (COVID-19) constitutes a grave risk to the global community and sparks a significant increase in public interest and media coverage, especially on social media. Consumers are facing a new set of challenges that were not considered before COVID-19, often finding themselves in a world that is constantly changing—blended with facts and fake information—and unable to decide what to do next. Despite most people understanding the good will behind public health policies, one must not forget it is individuals we are supporting and that their personal circumstances may affect how they perceive and comply with these policies. Consumers more than ever need help to make sense of the uncertainty and their situation and we need to help them navigate the best option in a world that is constantly evolving.

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Section: Resultsmentioning

confidence: 99%

Consumer Informatics and COVID-19 Pandemics: Challenges and Opportunities for Research

Staccini

Lau

2021

Yearb Med Inform

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“…As of May 2020, the use of telemedicine had increased in over 125 countries across the globe [ 37 ]. For example, it had accelerated the adoption of smartphone and digital technologies [ 38 ], instant messaging apps, such as WhatsApp and iMessage [ 39 ], and video conferencing apps, such as Skype and Zoom, for clinical communication and remote consultation [ 40 ]. Healthcare providers implemented these delivery models to ensure accessibility and continuity of patient care [ 41 ].…”

Section: Discussionmentioning

confidence: 99%

A Survey of Telemedicine Use by Doctors in District Hospitals in KwaZulu-Natal, South Africa

Morris

Scott

Mars

2022

IJERPH

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There is anecdotal evidence of informal telemedicine activity in KwaZulu-Natal (KZ-N), South Africa. Aim: To determine the current extent of telemedicine in district hospitals in KZ-N; the range of clinical activities and technologies used; additional services needed; current knowledge and practice regarding legal, ethical, and regulatory issues; and the need to formalise telemedicine activities. Method: A cross-sectional survey of telemedicine use by 143 doctors working at 22 District hospitals in KZ-N. Results: Most doctors (96%) participated in some form of telemedicine across a spectrum of disciplines, but more than half did not consider their activities to constitute telemedicine. To meet their needs, doctors have started their own informal services with colleagues, using mostly instant messaging and chat groups (WhatsApp). Some doctors indicated the need to formalise these services and establish additional services. Few doctors were aware of the national telemedicine guidelines and the required written informed consent for telemedicine was seldom obtained. This could have serious legal, regulatory, and ethical implications. Conclusions: Practical clinical and technical guidelines and standard operating procedures need to be developed with the active participation of the clinical workforce. These should encourage innovation and greater use of telemedicine, including the use of instant messaging apps.

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“…Several models of delivering healthcare through computer devices have been designed for different settings [ 5 , 6 , 7 , 8 ]. The Infectious Diseases Society of America has previously used telemedicine to provide subspecialty care, manage patients with chronic disease, and prevent and control infection transmission [ 9 ].…”

Section: Introductionmentioning

confidence: 99%

Challenges of Using Instant Communication Technology in the Emergency Department during the COVID-19 Pandemic: A Focus Group Study

Kuo

Chiu

et al. 2021

IJERPH

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A record outbreak of community-spread COVID-19 started on 10 May 2021, in Taiwan. In response to the COVID-19 pandemic, care facilities have adopted various protocols using instant communication technology (ICT) to provide remote yet timely healthcare while ensuring staff safety. The challenges of patient evaluation in the emergency department (ED) using ICT are seldom discussed in the literature. The objective of this study was to investigate the factors influencing the utility of ICT for patient assessment in emergency settings during the pandemic. The patient flow protocol and the ED layout were modified and regionalized into different areas according to the patient’s risk of COVID-19 infection. Nine iPads were stationed in different zones to aid in virtual patient assessment and communication between medical personnel. A focus group study was performed to assess and analyze the utility of the ICT module in the ED. Eight emergency physicians participated in the study. Of them, four (50%) had been directly involved in the development of the ICT module in the study hospital. Three main themes that influenced the application of the ICT module were identified: setting, hardware, and software. The setting theme included six factors: patient evaluation, subspecialty consultation, patient privacy and comfortableness, sanitation, cost, and patient acceptability. The hardware theme included six factors: internet connection, power, quality of image and voice, public or personal mode, portable or fixed mode, and maintenance. The software theme included six factors: platform choices, security, ICT accounts, interview modes, video/voice recording, and time limitation. Future studies should focus on quantifying module feasibility, user satisfaction, and protocol adjustment for different settings.

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Use of WhatsApp for Polyclinic Consultation of Suspected Patients With COVID-19: Retrospective Case Control Study

Cited by 13 publications

References 12 publications

Consumer Informatics and COVID-19 Pandemics: Challenges and Opportunities for Research

Consumer Informatics and COVID-19 Pandemics: Challenges and Opportunities for Research

A Survey of Telemedicine Use by Doctors in District Hospitals in KwaZulu-Natal, South Africa

Challenges of Using Instant Communication Technology in the Emergency Department during the COVID-19 Pandemic: A Focus Group Study

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