“…Closely related to the contingency theory is Tornatzky and Fleischer's (1990) technologyorganization-environment (TOE) framework, which suggests that technological, organizational, and environmental factors in the organization's broad environment influence and drive the adoption and use of technological innovations ( (Bamufleh et al, 2021;Catherine & Abdurachman, 2018;Christiansen et al, 2022;Lutfi et al, 2022;Ramdani et al, 2013;Tornatzky & Fleischer, 1990;Watjatrakul & Vatanapitukpong, 2021;Xu et al, 2017;Zhu & Kraemer, 2005;Zhu et al, 2010). The TOE framework, argued as a generic adoption theory (Bialas et al, 2023a;Zhu et al, 2003), is particularly relevant to this current research, as it captures the underlying domains of the critical contextual factors in a typical organizational environment, thereby underpinning the conceptualization of the ERP performance as shown on the framework in Figure 1.…”