User acceptance of mobile e-government services: An empirical study

Predicting Citizens Acceptance of Government-led e-Participation Initiatives through Social Media: A Theoretical Model

“…TPB has been used and validated as a well-researched model for various topics in several contexts. For instance, citizen acceptance of e-Government services [47] and of mobile government services [33], and social media continuous usage [5,15]. Such studies have proved that user acceptance (represented by intention to use) can be appropriately explained by TPB.…”

“…Such idea is well-examined and explained in the Theory of Planned Behavior (TPB) [1]. The TPB shows a high capacity for explaining and predicting an individual acceptance behavior in various contexts [5,16,33,47,62]. Briefly, this theory seeks to understand and predict why a person may perform (or not perform) certain behaviors [1].…”

Citizens’ adoption of an electronic government system: towards a unified view

“…The relationship of perceived usefulness with attitude has been examined in a number of studies (e.g., Hung et al 2006;Hung et al 2009;Hung et al 2013;Lin et al 2011;Lu et al 2010) of eGov adoption. Performance considerations surrounding the system's use have often been seen as the user's major concerns (Taylor and Todd 1995b).…”

“…Similarly, Hung et al (2009) found that perceived ease of use was a significant predictor of an individual's attitude to using an electronic document management system in Taiwan. When Hung et al (2013) studied government-to-business and mobile eGov services in Taiwan, they found that the relationship between perceived ease of use and attitude towards using the corresponding eGov service was significant for both of them. Hence, the following hypothesis is formulated:…”

“…In the field of public administration and eGov, a number of studies (e.g., Hung et al 2009;Hung et al 2013;Lu et al 2010;Rana et al 2015b) support the relationship between attitude and behavioural intention. For example, analysing users' acceptance of mobile eGov services in Taiwan, Hung et al (2013) found attitude to be a critical factor in understanding and predicting mobile users' behavioural intentions. Recognising its importance in IS/IT adoption research in general and eGov adoption in particular, the following hypothesis is formulated:…”